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4 Questions You MUST Ask Before Switching Your Current Hosted Telecommunication Provider

Many times in our professional and personal lives, we believe that the “grass is greener on the other side” — only to discover after making a change, that the grass isn’t greener at all. In fact, sometimes it’s not even grass, but the painted carpet stuff that they use in some sports stadiums. The reason we bring this up, is because some schools, businesses, and government agencies that are quite happy with their reliable and affordable hosted telecommunications provider, get seduced by a competitor that promises all kinds of benefits and extras — and for an “amazing low, low price.” It kind of has an infomercial feel to it. Yet in many cases, these promises never materialize. It’s all sizzle, and no steak. How do we know? Because we’ve been in the hosted telecommunications space for nearly 20 years, which…


Is Your Hosted VoIP Phone System Recording Legally Compliant?

One of the most important features of a hosted VoIP phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes. However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage. To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls: The most important factor is consent. According to the Federal Communications Commission (FCC), business must obtain consent to record calls, regardless of whether the calling party is a customer, supplier, vendor, or anyone else. The good news here for businesses is that, unlike other types of consent, they do not need to receive this in writing. In most states (see note…


VoIP Phone System Best Practices for Music On Hold

When it comes to VoIP phone system features, must of the spotlight shines on things that end users fall in love with, and can’t imagine working without (or how they managed before). We’re talking about featured like voicemail-to-email, live call forwarding, automatic call distribution, and so on. However, there’s another member of the VoIP phone system feature All Star team that sometimes gets overlooked, even though it’s a game-changer compared to what existed before: music on hold.  Below are 3 best practices to help businesses exploit this opportunity, and transform placing callers on hold from a risk into an advantage:  1. Choose Soothing Music or Useful Information  VoIP phone systems can be customized with either music or recorded messages. If the decision is to go with music, then it must be royalty-free to avoid copyright issues, and it should be…