News

How a Hosted VoIP Business Phone System Drives Business Agility

In the past, business agility was primarily viewed as a project management methodology in the software space (e.g. “agile development”). The essential idea that instead of working in a structured way towards a clearly defined objective or outcome, teams would collaborate, self-organize, iterate and adapt to meet emerging needs and developments. However, these days business agility is not just a project management methodology. It is a paradigm and an approach to all kinds of work, because being flexible and adapting to change is not just important for success, but it is critical for survival. And that is where a hosted VoIP phone system enters the picture. Here are 5 key ways that a hosted VoIP business phone system drives business agility, and helps businesses of all sizes — from small firms to large enterprises — strategically respond vs. frantically react…

How a Hosted VoIP Phone System is a Future-Proof Investment

square grunge red obsolete stampIt is an all-too-familiar situation: businesses make a major investment in a new phone system, only to discover a few years later that it is obsolete, or is heading fast in that direction. As a result, businesses must choose between two very undesirable options: they either settle for an outdated phone system that cannot support their needs, or they spend tens of hundreds of thousands of dollars on a new system — and run the risk of repeating the cycle all over again in a few years. Fortunately, there is a practical and proven way to solve this common and very costly problem: avoid it completely by deploying a hosted VoIP business phone system that is fundamentally and inherently future-proofed. Here are the 3 key reasons why:  1. No PBX Replacement Costs With conventional phone systems,…

Before You Sign on the Dotted Line: 5 Critical Questions to Ask a Potential Hosted VoIP Phone System Vendor

So, your business has researched and identified the key must-have features you need from a new hosted VoIP phone system, such as voicemail-to-email, live call transfer, mobile calling, auto attendant, custom hold music — and the list goes on. In addition, your employees are buzzing about getting a great new phone system that will make their jobs easier and more effective. Even the folks who aren’t all that thrilled about any kind of new technology are getting excited. On top of all this, you have crunched the numbers — a few times — and verified that switching to a hosted VoIP phone system will save you thousands of dollars each year, plus give you the freedom and flexibility to scale and grow. And so, you’re all set to sign on the dotted line and make your glorious new hosted VoIP…

DigitalPhone.io in the Community: Helping the Interactive Resource Center Fight Against Homelessness

Since we launched our company almost 20 years ago, one of our guiding principles has been to give back to our community. It is very rewarding to know that we are making a positive difference in people’s lives — one that will have a lasting impact on their future, and the future of their family. Recently, we had the opportunity to give back and make a difference by helping the Interactive Resource Center (IRC), which is a 501(c)(3) nonprofit organization based in Greensboro, NC. The IRC provides a wide range of services that help individuals experiencing homelessness reconnect with their lives and with the community at large, so they can take an active and positive role in progressing towards a life without homelessness. The work that the incredible staff and volunteers at the IRC do each day is nothing short…

Why Hosted VoIP’s Voicemail-to-Email Feature is a Business Game Changer

When voicemail first arrived on the mainstream business landscape, it was greeted with massive excitement and enthusiasm. In fact, people used to call their own voicemail to leave reminders and notes. It was glorious. But that was then. Today, voicemail is viewed by some employees as a liability instead of an asset. And the biggest reason for this isn’t the few seconds it takes to pick up a voicemail.  Rather, it’s because most of the time, there is no message to pick up at all.  Indeed, CRM.com has found that businesses experience up to 75 percent voicemail abandonment — i.e. callers hang up (or hit the end button) the moment they hear something like “I’m not in the office, but if you leave a message…”   What Started this Vicious Cycle? And so, this begs the question: what caused voicemail…

URGENT NEWS: HURRICANE FLORENCE UPDATE AND CUSTOMER ADVISORY

Tracking Hurricane Florence The U.S. National Hurricane Center (NHC) upgraded Hurricane Florence to “Category 4” on Monday September 10. As of 2pm Eastern Time on Tuesday September 11, Florence was centered approximately 370 miles south-southwest of Bermuda, and 845 miles east-southeast of Cape Fear, North Carolina. The storm is moving west-northwest at about 17 miles per hour, and is packing maximum sustained winds of around 130 miles per hour. Through Saturday September 15, Florence is expected to produce 15-20 inches of rainfall, with accumulations of up to 30 inches near Florence’s track over portions of North Carolina, Virginia, and northern South Carolina through Saturday. THIS MASSIVE RAINFALL MAY LEAD TO LIFE-THREATENING FLASH FLOODING. Many businesses and schools have already made plans to close. Updated information is available at: https://www.nhc.noaa.gov/.  What We are Doing  We expect Florence to hit the Greensboro,…

Starting or Running a Franchise? 10 Reasons why Cloud Based Telephone Systems are a Smart Investment

A growing number of people are choosing to start a franchise — and for several good reasons: instead of launching a startup from scratch they can plug into an established brand, take advantage of training and support, benefit from their chain’s buying power, get financing help, and more. However, ask any hands-on franchise owner — and there are hundreds of thousands of them across the U.S. — whether being at the helm of a franchise is “easy money,” and they’ll burst out laughing. And then they’ll start crying. Possibly after that they’ll do both at the same time. Running a Franchise Can Be Rewarding — but Not Easy! Here’s why: compared to many other kinds of work — especially precarious employment, which is a scenario that an increasing number of younger workers are experiencing these days — running a franchise…

5 Signs that Your “Old School” On-Premise Phone System is Holding Your Business Back

On today’s relentlessly fast-paced and hyper-competitive business landscape, there are only two directions: forward towards growth, or backwards towards…well, we all know how that horror story unfolds. To say the least, it ain’t pretty.  It goes without saying that every business — whether it sells jet engines or coffee cup lids — needs to head towards success, and away from failure. This is so blatantly obvious, that they don’t even teach it in business school. (At least, we hope they don’t need to teach this.) Yet despite this truth, many businesses are held back from achieving their full success and profit potential — not by marketplace dynamics or aggressive competition, but by their very own on-premise phone system. Here are the 5 key reasons why:  1. They’re getting much less for far more. There’s a really good reason why advertisers…

4 Ways to Make Calls on a Cloud Telephone System

One of the most beneficial aspects of a cloud telephone system, is that employees and all other authorized system users (e.g. consultants, contractors, remote workers, etc.) can easily make calls in not just 1, but 4 different ways: IP Phone  An IP phone (sometimes called a VoIP phone) is designed for placing and transmitting calls over an IP network, instead of a conventional landline public switched telephone network (PSTN). Among the most popular, trusted and recommended IP phones are those in the Yealink T5 Media Phone series. Installing an IP phone is extremely simple. Simply turn them on, plug them in, and that’s all there is to it! DigitalPhone.io customers don’t even have to this much, since our team gets everything set up and ready to use. Desktop or Laptop Computer Another convenient way to send and receive calls on…

Startups: Hit the Ground Running with a Cloud Telephone System

What do Apple, Amazon, Disney and Google have in common? Yes, they’re massive multinational enterprises that employ hundreds of thousands of people, including an army of accountants to keep track of their billions in annual revenues and profits. But there’s something else that these companies have in common that is the stuff of entrepreneurial legend: they were all born in a garage. If you’re at the helm of a dynamic new startup, it’s important to dream big. After all, if Apple, Amazon, Disney and Google can go from concept to unicorn, why not your company? Yet at the same time, it’s important — make that essential — to be down-to-earth about technology investments. And that’s where a cloud telephone system enters the picture. Here are the 5 core reasons why a growing number of startups in every sector and industry…

Why Hosted VoIP’s Live Call Transfer is a Game Changer for Sales Professionals

While a hosted VoIP phone system is significantly — and in many cases dramatically — less costly to operate than a conventional landline phone system, the benefits of switching are not just about the bottom line. Employees also get access to a wide range of enterprise-grade features, such as mobile calling, voicemail-to-email, auto attendant, and the list goes on. However, there is a key feature that some employees aren’t familiar with, but once it becomes part of their life they can’t imagine how they survived without it — especially if they work in a sales capacity: live call transfer.  The Old Days  To understand why live call transfer is such a game changer — and why many sales professionals put it on top of their “most loved feature” list — let’s look at how things (don’t) work with a conventional…

A New Twist on Some Old Wisdom: You DON’T Get What You DON’T Pay For

We’re all familiar with the wisdom that “you get what you pay for.” Frankly, there probably isn’t anyone out there who hasn’t learned this lesson the hard way, whether the situation involved a car repair, home improvement project, and the list goes on. Sometimes, we even KNOW that we’re headed towards disaster, but we just can’t help ourselves. We silence that little voice in our heads that says: “Are you seriously going to do this again?” Alas, we end up spending more money, wasting more time, and suffering more stress. So basically, we hit the trifecta of purchase-related misery.  However, there is another way to look at this old wisdom that, for some people — or maybe most people — would be more memorable and valuable: instead of trying to remember that we always get what we pay for, we…

Message from the CEO: Why Our Customer Support Has Always Been — and Will Always Be — Based in the U.S.

A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why our customer support has always been —and always will be —based in the U.S. instead of outsourced to an offshore call center, even though it would be cheaper for us to do so. There are a few clear reasons for this decision. Customer Experience Our customers want, need, and deserve to speak (or email, chat or text) with a technical support representative who is going…

Why Insurance Companies are Choosing Hosted VoIP

The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid. That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted VoIP phone system. Here are the key reasons why: Dramatic Cost Savings  The most important advantage of hosted VoIP is the cost savings, which can be anywhere from 20% to 50% (or more) each year. There are no CapEx costs, or ongoing maintenance, support or upgrade costs. Aside from affordable licenses, the only up-front (and minimal) expenditures are IP phones, back-up power supplies, and a managed router to monitor and support the system remotely. In addition, hosted VoIP is a scaleable and future-proofed investment with predictable monthly pricing. If insurance companies need additional numbers, they simply purchase more licenses. Conversely,…

5 Reasons Why Nonprofit Organizations are Switching to a Cloud Telephone System

Ask anyone who works in (or volunteers for) a non-profit organization (NPO) what they need more than anything else to fulfill their life-changing — and in some cases, life-saving — mandate, and they’ll basically give you the same answer in a variety of ways: THEY NEED MORE TECHNOLOGY RESOURCES. NPOs: Not Just Important — but Essential Indeed, the notion that nonprofit organizations don’t need the same advanced tools as private businesses is simply not true. In fact, it’s arguable that nonprofit organizations need technology resources even more urgently, because so many people in the community are counting on them each day. That’s a lot of pressure and a heavy responsibility. But then again, folks who work in a nonprofit organization wouldn’t have it any other way. Part of what motivates them is knowing that their contribution isn’t just important, but…