News

Our Mobile App for iOS and Android Extends Our Hosted VoIP Solutions and Unified Communications (UC) to Your Team — Anytime, Anywhere and on Any Device

These days, workers spend much of their time away from their desk — and some of them never come into the office at all. Currently, 55% of workers telecommute full-time, and by the year 2020 this is expected to reach 72%. In fact, 48% of workers don’t even believe that traditional offices will exist by the year 2021! This means your company needs a cost effective, reliable, scaleable, and secure way to extend your telecommunications footprint beyond desks and offices — so that your team can be productive, efficient and successful at all times. That is where our mobile app for iOS and Android enters the picture!      Key Features Our mobile app puts the power of our advanced hosted VoIP phone system and Unified Calling (UC) features into the hands of your workers — wherever they are, whenever…

Hosted VoIP FAQ: What Happens If We Lose Our Internet Connection?

To dramatically lower costs and take advantage of advanced Unified Calling features (e.g. instant messaging, paging, call screening, etc.), a hosted VoIP phone system shares the same network infrastructure that is used for connecting to the internet, browsing the web, sending and receiving emails, transmitting files, and so on. As a result of this integration, if the power goes out — such as during a storm — then provided that you have back-up power supplies, you can continue using the hosted VoIP phone system. This is because a hosted VoIP phone system uses a geographically dispersed cloud-based infrastructure. In simpler terms: if the power is out in one part of the city, state or country, back-end operations automatically shift to another unaffected area. For example, in September 2018 when Hurricane Florence swept through North Carolina, we were fully prepared to…

Why County Governments are Choosing Our Hosted VoIP Solution

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system). At Carolina Digital Phone, we have extensive experience working closely with both large and small county governments to help them reap the advantages of a hosted VoIP phone system. Here are some of the most compelling benefits: 1. Significant Year-Over-Year Cost Savings According to a report by the National League of Cities (NLC), counties are still recovering from the Great Recession and shouldering much of the country’s residual economic burden. This translates into smaller budgets and an urgent need to cut costs,…

Hosted VoIP FAQ: “How Much Bandwidth Do We Need?”

Unlike a conventional phone system that requires a separate voice network, a hosted VoIP phone system uses your business’s existing data network — i.e. the one that your team uses for emails, transferring files, connecting to the web, and so on. By eliminating the need for a voice network, you not only significantly reduce CapEx and maintenance costs, but you also unleash Unified Communications (UC) features such as video conferencing, instant messaging, call screening, integration with CRMs and ERPs, etc. Avoiding Traffic Jams  Of course, to make all of this work and to reap the full benefits, you need sufficient bandwidth. Think of it like a freeway. Adding voice services to your existing data network is like putting more vehicles on the road. You might need to add a lane or two to ensure that all vehicles reach their destination…

Memorial Day Remembrance and Thank You

On behalf of everyone in the Carolina Digital Phone family, we would like to honor and salute the fallen American soldiers throughout our history who made the ultimate sacrifice to protect our freedoms and keep us safe. We are forever in their debt, and they are always in our hearts. We would also like to take this opportunity to express our gratitude and support to the men and women who currently serve in our Armed Forces. Your patriotism, dedication, bravery and loyalty are an inspiration to us all. We thank you for your service. God Bless America!      

Hosted VoIP FAQ: Can We Keep Our Phone Numbers?

For many businesses, the idea of being forced to change the phone number when they upgrade to a new hosted VoIP phone system is not just a concern: it is a deal breaker! This is certainly understandable. After all, the last thing that your business wants is for past, current and prospective customers to hear a “we’re sorry, the number you have dialed is not in service” recording, or get routed to another business — and maybe even a competitor! The good news is that when you upgrade to DigitalPhone.io’s advanced hosted VoIP phone system, in most cases your business can continue using your existing phone number (including any toll-free numbers). This is done through a process known as porting. About Porting In the past, porting (i.e. transferring) phone numbers wasn’t possible — which was a major headache for businesses. Basically,…

Hosted VoIP Phone System Frequently Asked Question: How Does e-Faxing Work?

While much of the discussion about VoIP phone systems focuses on things like cost savings, business continuity, mobile worker productivity, and advanced calling features, there is another aspect that is important to many organizations: e-faxing. Benefits of e-Faxing  There are many benefits of e-faxing, including: It is more secure than scanning and attaching a document to an email. There is no need to purchase and maintain a fax machine or a separate line. It doesn’t take up any space in the office. Employees can send/receive faxes from anywhere, at any time. Detailed reports are available through a secure web-based portal. Below we take a closer look at how it all works with DigitalPhone.io’s hosted fax service. This service is very inexpensive and costs as little as $12.50/month with unlimited usage/pages, and a dedicated direct dial telephone number. Sending Faxes  There…

Worldwide VoIP Market Projected to Hit $55 Billion by 2025 with North America Leading the Way

A new report from market research firm Global Market Insights is projecting that the worldwide VoIP market will reach $55 billion by 2025. This represents a 175% increase from the current level of $20 billion. Analysts also predict that by 2025, the IT and telecom market will comprise more than 25% of the VoIP industry, with growth in North America leading the way. Key factors that will continue to convince businesses to migrate from traditional PSTN networks to cloud-based telephone systems include: Substantial year-over-year cost savings. The need to collaborate and connect with remote/mobile workers and distributed teams. Massive investments in telecommunications infrastructure that support VoIP services, such as expanded 4G coverage and advanced unified communication (UC) platforms that support business needs. The phone-to-phone VoIP market is also pegged to expand rapidly over the next six years as more enterprises…

Hosted VoIP Phone System Frequently Asked Question: “What Kind of Support Do You Offer?”

One of the most important questions that any organization must ask before they purchase a hosted VoIP phone system is: what kind of support do you offer? Indeed, while hosted VoIP providers claim to offer post-sales support, this does not mean that all support is the same! Some providers offer superficial support that is basically useless. Of course, you’ll only find this out after spending hours (or days) going back and forth with various so-called technical support representatives. Many providers offer average support. It’s not useless and frustrating, but it’s definitely not great. They may even farm out support to a third party, which means that you’re essentially dealing with a completely different company that has no relationship with you, and really doesn’t care whether you remain a happy and satisfied customer. And then there are a small number of…

Hosted VoIP Phone System Frequently Asked Question: “Do We Need to Buy New Phones?”

If you are considering upgrading to a feature-rich and scaleable hosted VoIP phone system, then you will obviously want to know if you can use your existing phones, or if you need to purchase new phones. As with many questions of this nature, the answer is “it depends.” Before exploring this further, it will be helpful to quickly and simply look at how VoIP works. Understanding Hosted VoIP One of the most beneficial things about VoIP is that it does not need its own separate telecommunications infrastructure. Instead, it “piggy backs” on your existing IP network — which is the one that you currently use to send and receive email and connect to the web. VoIP protocols convert voice signals into data packets, which are then transmitted across the IP network just like any other type of media, such as…

Attention Ex-Windstream Channel Partners: We Want You to Join Our Team!

Windstream, which filed for bankruptcy in February, has noted that it will cut approximately 15 percent of its channel partners. Those affected will immediately see their commissions stop, regardless of how it negatively impacts their operations, cash flow projections, or reputations. Apparently, Windstream has other items on the agenda at the moment than supporting channel partners who have been driving revenues and customers to the telecommunications company for years. According to some current and ex-employees posting at TheLayoffs.com, one of these priorities is carrying out a “stealth layoff program” that involves handing out a small number of pink slips over a long period of time, in order to avoid a public relations blowback. Join the DigitalPhone.io Team! If you are an ex-Windstream channel partner — or if you are not getting the support and rewards that you deserve for your…

7 Reasons Not to Buy Your Hosted VoIP Business Phone System from a Big Box Retailer

There are times when it makes sense to hop in the car and head to your nearest big box retailer, such as when your kids (read: you) want the latest PS4 or Xbox One video game, or when you need to pick up a flash drive to store pictures of your “bucket list” dream trip to Augusta National (wait until you get to the glorious  13th hole). However, there are also times when big box retailers don’t have the solution you need — in fact, they will add to your problems. And this is definitely the case with a hosted VoIP business phone system. Here are the 7 reasons why big box + hosted VoIP = massive regret. 1. The “expert” giving you advice and answers probably knows less about hosted VoIP than you do. Have you ever walked into…

Hosted VoIP Feature Spotlight: 7 Reasons Your Business Will Love Video Conferencing

One of the most popular and useful features of a hosted VoIP system is video conferencing, which allows employees to connect and collaborate face-to-face, regardless of where they are located. Here are 7 reasons why your business — and your employees — will love hosted VoIP video conferencing, and wonder how you ever managed to survive without it: 1. Dramatically Reduce Travel Costs Business Travel News’ Corporate Travel Index study reveals that the average cost of business travel in the U.S. — including meals, car rentals, hotels, and incidentals — has climbed to a whopping $325 per day. And this doesn’t even include the flight! While video conferencing won’t eliminate all business travel, it can certainly reduce the need for employees to leave the office in order to connect with colleagues in other areas. Not only will this save thousands…

Hosted VoIP Feature Spotlight: 7 Reasons Your Business Will LOVE Virtual Numbers

An old movie from the 1950s informed us that “love is many splendored thing.” Well, at the risk of offending all of the romantics out there, we suggest that “love is many virtual numbers.” Admittedly, it’s not the most lyrical turn of phrase. But if you’re a business owner or executive who needs to lower costs, increase productivity, and improve the bottom line, then poetry isn’t on the agenda: getting a hosted VoIP phone system with virtual numbers is! Here are the 7 reasons why your business will LOVE virtual numbers, and why your employees will wonder how they ever managed to survive without them: 1. Give everyone their own extension — for a fraction of the price. Virtual numbers are not linked to an old-fashioned copper phone line. Instead, they are completely digital and can be assigned to any…

How Automatic Failover Helps Some Business Avoid Losing $5,600 a Minute

So it Begins…  It’s the kind of nightmare scenario that sends chills up and down the spines of even the most unflinching business owners and executives: without warning the network goes down and takes the phone system with it, along with wireless connected devices including computers, laptops, tablets, printers and smartphones. Operations grind to a screeching halt. Customers cannot get through to buy solutions or get support, colleagues cannot connect to move the needle on projects and programs, and everyone sits around hoping — and praying — that someone, somewhere, reconnects a wire or flips a switch. Indeed, according to research by Gartner, network downtime costs some organizations a staggering $5,600 per minute. No More Nightmare  Now, imagine another scenario that has a similar beginning, but a dramatically different ending: Without warning, the network goes down. But this time, instead…