News

5 Reasons Why Hosted VoIP is the Future of Business Communication

While some younger readers may not believe this — in fact, they may be horrified by the idea — but there really was a time when there was no public internet. In fact, most people had never even heard of the word “internet.” The only folks who did were academics, who used it to send data back and forth (and play the occasional game of chess). And so, it’s not surprising to note that the internet (and the web) started to make its way into the mainstream, the vast majority of businesses thought it was little more than a passing fad that would only interest a small segment of the population. In fact, in 1994 Bill Gates proclaimed: “I see little commercial potential for the internet for the next 10 years.” Well, fast forward to today, and not only is…

5 Truths Your Landline Phone Company Won’t Tell You About Hosted VoIP

There are basically two ways to tell a lie. The first way, obviously, is not telling the truth. But the second way — which is less obvious yet just as deceitful — is to withhold the truth from someone who needs and is entitled to the full story. No, we’re not talking about how spouses eventually learn that it’s sometimes the better part of wisdom (and self-preservation) to keep their mouths shut. For example, answering the question “does this make me look fat?” with anything but a fast and firm “heavens no!” is asking for trouble. But we are talking about situations where important decisions are on the line — decisions like whether or not it’s in your business’s best interest to switch from your current landline phone system, to a hosted VoIP (a.k.a. cloud) phone system. First, the Bad…

Message from the CEO: What I’m Thankful For

Dear Friends: When I was a kid, Thanksgiving was about eating lots of food, watching plenty of TV, and of course the most glorious thing of all: a day off school! But now that I’m older (or “of a certain vintage” as they say), I understand that Thanksgiving is truly about being grateful, and appreciating all that has been given. Well, in that spirit, this Thanksgiving I would like to take a moment and share some of the wonderful things that my family and I are grateful for: Our Customers I have said this before, and I will say it again many times: our customers are everything to us. Without our customers, our business doesn’t exist. It’s as simple as that. What’s more, we’ve never viewed our customers as “cases” or “transactions.” We see them as valued partners and friends…

Big News: We Are Now Offering Enhanced Voicemail-to-Text for FREE

We are thrilled to announce that we are now giving all of our customers enhanced voicemail-to-text for FREE! In case you are unfamiliar with this incredibly useful calling feature, as the name suggests voicemail-to-text automatically transcribes voicemail messages into text messages, which are then sent to recipients via email or SMS. Key benefits of Voicemail-to-Text include: In many cases, employees will save time glancing at transcriptions vs. listening to long voicemails — especially if they are complex and have a lot of detail. Employees can pick up transcribed voicemail messages anytime and anywhere on their smartphone. Employees can prioritize responses to optimize customer experience. For example, if they are standing in line at the airport and see that a customer has just left an urgent voicemail, they can take action right away vs. wait until later when they check their…

How a Cloud Telephone System Avoids the High Cost of Phone System Downtime

What’s the most terrifying word in the business vocabulary? For most organizations, it’s not churn or recession. It’s downtime. Indeed, “going off the grid” and having no phone system access for any length of time — even a few minutes — isn’t just an inconvenience. It’s a major threat that triggers high costs across four areas:  Productivity Loss: Employees cannot collaborate with each other or serve customers, which not only reduces productivity — sometimes grinding it to a virtual halt — but it creates a massive backlog of work that must be tackled when power is restored and the phone system (finally) goes back online. A study by Gartner pegged the cost of downtime for enterprises at a whopping $5,600 per minute. Wage Loss: Employees still need to be paid their normal salary and benefits, even if they cannot get much…

3 Reasons Why Voicemail-to-Email Often Ranks as the Most Loved Hosted VoIP Feature

For business owners, there are plenty of reasons to love a hosted VoIP phone system — and not surprisingly, the most important and compelling have to do with dramatic annual cost savings. Indeed, as we have highlighted previously, businesses that deploy a hosted VoIP phone system typically save anywhere from 25-50% (and sometimes more) compared to a conventional landline phone system. Heck, it’s enough to make even the most stoic and hard-nosed CFO crack a smile — which is pretty hard to do. However, if you ask employees what they love most about a hosted VoIP phone system, you probably won’t get much feedback about cost saving, but will certainly hear the same advanced feature highlighted over and over: voicemail-to-email!  Why do so many employees rank voicemail-to-email as their #1 feature — i.e. the one that they absolutely refuse to…

3 Key Factors Driving VoIP’s Booming Growth

The VoIP industry is booming — and there is no slowdown in sight: VoIP is now the fastest-growing industry in the U.S. (Source: IBIS World) Between 2017-2021, the global VoIP services market is projected to increase 10% (Source: Research & Markets) By the year 2020, there will be an estimated 204.8 billion corporate subscribers of VoIP systems around the world, and the industry overall will surpass $86 billion in annual revenue. (Source: Future Market Insights) Numbers like these are clearly paving the way for a new normal on the business landscape: one where a hosted VoIP phone system is the default vs. the exception. In other words, instead of exploring whether they should make the switch (or choose from the outset) a hosted VoIP phone system, businesses are instead asking: “why would we downgrade to a limited, restrictive, inflexible and…

The 5 Most Important Benefits of a Cloud Business Phone System

The rewards of some business investments are difficult to nail down. They sound like pretty good ideas in theory, but do they really translate into greater efficiency, more competitive advantage, high customer satisfaction, and a healthier bottom-line? Who really knows. Then there are business investments that don’t need a hype machine or spin doctor to convince anyone, because the benefits are straightforward, easy to understand, and as down-to-earth as it gets. A cloud business phone system is definitely in this category. Here are the 5 most important — and proven — benefits of a cloud business phone system: Substantial Year-Over-Year Cost Savings Many businesses are stunned to discover just how much they stand to save if they switch over from a conventional landline phone system, to an advanced and future-proof cloud telephone system. While each business is different, the savings…

How a Hosted VoIP Business Phone System Drives Business Agility

In the past, business agility was primarily viewed as a project management methodology in the software space (e.g. “agile development”). The essential idea that instead of working in a structured way towards a clearly defined objective or outcome, teams would collaborate, self-organize, iterate and adapt to meet emerging needs and developments. However, these days business agility is not just a project management methodology. It is a paradigm and an approach to all kinds of work, because being flexible and adapting to change is not just important for success, but it is critical for survival. And that is where a hosted VoIP phone system enters the picture. Here are 5 key ways that a hosted VoIP business phone system drives business agility, and helps businesses of all sizes — from small firms to large enterprises — strategically respond vs. frantically react…

How a Hosted VoIP Phone System is a Future-Proof Investment

square grunge red obsolete stampIt is an all-too-familiar situation: businesses make a major investment in a new phone system, only to discover a few years later that it is obsolete, or is heading fast in that direction. As a result, businesses must choose between two very undesirable options: they either settle for an outdated phone system that cannot support their needs, or they spend tens of hundreds of thousands of dollars on a new system — and run the risk of repeating the cycle all over again in a few years. Fortunately, there is a practical and proven way to solve this common and very costly problem: avoid it completely by deploying a hosted VoIP business phone system that is fundamentally and inherently future-proofed. Here are the 3 key reasons why:  1. No PBX Replacement Costs With conventional phone systems,…

Before You Sign on the Dotted Line: 5 Critical Questions to Ask a Potential Hosted VoIP Phone System Vendor

So, your business has researched and identified the key must-have features you need from a new hosted VoIP phone system, such as voicemail-to-email, live call transfer, mobile calling, auto attendant, custom hold music — and the list goes on. In addition, your employees are buzzing about getting a great new phone system that will make their jobs easier and more effective. Even the folks who aren’t all that thrilled about any kind of new technology are getting excited. On top of all this, you have crunched the numbers — a few times — and verified that switching to a hosted VoIP phone system will save you thousands of dollars each year, plus give you the freedom and flexibility to scale and grow. And so, you’re all set to sign on the dotted line and make your glorious new hosted VoIP…

DigitalPhone.io in the Community: Helping the Interactive Resource Center Fight Against Homelessness

Since we launched our company almost 20 years ago, one of our guiding principles has been to give back to our community. It is very rewarding to know that we are making a positive difference in people’s lives — one that will have a lasting impact on their future, and the future of their family. Recently, we had the opportunity to give back and make a difference by helping the Interactive Resource Center (IRC), which is a 501(c)(3) nonprofit organization based in Greensboro, NC. The IRC provides a wide range of services that help individuals experiencing homelessness reconnect with their lives and with the community at large, so they can take an active and positive role in progressing towards a life without homelessness. The work that the incredible staff and volunteers at the IRC do each day is nothing short…

Why Hosted VoIP’s Voicemail-to-Email Feature is a Business Game Changer

When voicemail first arrived on the mainstream business landscape, it was greeted with massive excitement and enthusiasm. In fact, people used to call their own voicemail to leave reminders and notes. It was glorious. But that was then. Today, voicemail is viewed by some employees as a liability instead of an asset. And the biggest reason for this isn’t the few seconds it takes to pick up a voicemail.  Rather, it’s because most of the time, there is no message to pick up at all.  Indeed, CRM.com has found that businesses experience up to 75 percent voicemail abandonment — i.e. callers hang up (or hit the end button) the moment they hear something like “I’m not in the office, but if you leave a message…”   What Started this Vicious Cycle? And so, this begs the question: what caused voicemail…

URGENT NEWS: HURRICANE FLORENCE UPDATE AND CUSTOMER ADVISORY

Tracking Hurricane Florence The U.S. National Hurricane Center (NHC) upgraded Hurricane Florence to “Category 4” on Monday September 10. As of 2pm Eastern Time on Tuesday September 11, Florence was centered approximately 370 miles south-southwest of Bermuda, and 845 miles east-southeast of Cape Fear, North Carolina. The storm is moving west-northwest at about 17 miles per hour, and is packing maximum sustained winds of around 130 miles per hour. Through Saturday September 15, Florence is expected to produce 15-20 inches of rainfall, with accumulations of up to 30 inches near Florence’s track over portions of North Carolina, Virginia, and northern South Carolina through Saturday. THIS MASSIVE RAINFALL MAY LEAD TO LIFE-THREATENING FLASH FLOODING. Many businesses and schools have already made plans to close. Updated information is available at: https://www.nhc.noaa.gov/.  What We are Doing  We expect Florence to hit the Greensboro,…

Starting or Running a Franchise? 10 Reasons why Cloud Based Telephone Systems are a Smart Investment

A growing number of people are choosing to start a franchise — and for several good reasons: instead of launching a startup from scratch they can plug into an established brand, take advantage of training and support, benefit from their chain’s buying power, get financing help, and more. However, ask any hands-on franchise owner — and there are hundreds of thousands of them across the U.S. — whether being at the helm of a franchise is “easy money,” and they’ll burst out laughing. And then they’ll start crying. Possibly after that they’ll do both at the same time. Running a Franchise Can Be Rewarding — but Not Easy! Here’s why: compared to many other kinds of work — especially precarious employment, which is a scenario that an increasing number of younger workers are experiencing these days — running a franchise…