News

4 Ways to Make Calls on a Cloud Telephone System

One of the most beneficial aspects of a cloud telephone system, is that employees and all other authorized system users (e.g. consultants, contractors, remote workers, etc.) can easily make calls in not just 1, but 4 different ways: IP Phone  An IP phone (sometimes called a VoIP phone) is designed for placing and transmitting calls over an IP network, instead of a conventional landline public switched telephone network (PSTN). Among the most popular, trusted and recommended IP phones are those in the Yealink T5 Media Phone series. Installing an IP phone is extremely simple. Simply turn them on, plug them in, and that’s all there is to it! DigitalPhone.io customers don’t even have to this much, since our team gets everything set up and ready to use. Desktop or Laptop Computer Another convenient way to send and receive calls on…

Startups: Hit the Ground Running with a Cloud Telephone System

What do Apple, Amazon, Disney and Google have in common? Yes, they’re massive multinational enterprises that employ hundreds of thousands of people, including an army of accountants to keep track of their billions in annual revenues and profits. But there’s something else that these companies have in common that is the stuff of entrepreneurial legend: they were all born in a garage. If you’re at the helm of a dynamic new startup, it’s important to dream big. After all, if Apple, Amazon, Disney and Google can go from concept to unicorn, why not your company? Yet at the same time, it’s important — make that essential — to be down-to-earth about technology investments. And that’s where a cloud telephone system enters the picture. Here are the 5 core reasons why a growing number of startups in every sector and industry…

Why Hosted VoIP’s Live Call Transfer is a Game Changer for Sales Professionals

While a hosted VoIP phone system is significantly — and in many cases dramatically — less costly to operate than a conventional landline phone system, the benefits of switching are not just about the bottom line. Employees also get access to a wide range of enterprise-grade features, such as mobile calling, voicemail-to-email, auto attendant, and the list goes on. However, there is a key feature that some employees aren’t familiar with, but once it becomes part of their life they can’t imagine how they survived without it — especially if they work in a sales capacity: live call transfer.  The Old Days  To understand why live call transfer is such a game changer — and why many sales professionals put it on top of their “most loved feature” list — let’s look at how things (don’t) work with a conventional…

A New Twist on Some Old Wisdom: You DON’T Get What You DON’T Pay For

We’re all familiar with the wisdom that “you get what you pay for.” Frankly, there probably isn’t anyone out there who hasn’t learned this lesson the hard way, whether the situation involved a car repair, home improvement project, and the list goes on. Sometimes, we even KNOW that we’re headed towards disaster, but we just can’t help ourselves. We silence that little voice in our heads that says: “Are you seriously going to do this again?” Alas, we end up spending more money, wasting more time, and suffering more stress. So basically, we hit the trifecta of purchase-related misery.  However, there is another way to look at this old wisdom that, for some people — or maybe most people — would be more memorable and valuable: instead of trying to remember that we always get what we pay for, we…

Message from the CEO: Why Our Customer Support Has Always Been — and Will Always Be — Based in the U.S.

A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why our customer support has always been —and always will be —based in the U.S. instead of outsourced to an offshore call center, even though it would be cheaper for us to do so. There are a few clear reasons for this decision. Customer Experience Our customers want, need, and deserve to speak (or email, chat or text) with a technical support representative who is going…

Why Insurance Companies are Choosing Hosted VoIP

The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid. That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted VoIP phone system. Here are the key reasons why: Dramatic Cost Savings  The most important advantage of hosted VoIP is the cost savings, which can be anywhere from 20% to 50% (or more) each year. There are no CapEx costs, or ongoing maintenance, support or upgrade costs. Aside from affordable licenses, the only up-front (and minimal) expenditures are IP phones, back-up power supplies, and a managed router to monitor and support the system remotely. In addition, hosted VoIP is a scaleable and future-proofed investment with predictable monthly pricing. If insurance companies need additional numbers, they simply purchase more licenses. Conversely,…

5 Reasons Why Nonprofit Organizations are Switching to a Cloud Telephone System

Ask anyone who works in (or volunteers for) a non-profit organization (NPO) what they need more than anything else to fulfill their life-changing — and in some cases, life-saving — mandate, and they’ll basically give you the same answer in a variety of ways: THEY NEED MORE TECHNOLOGY RESOURCES. NPOs: Not Just Important — but Essential Indeed, the notion that nonprofit organizations don’t need the same advanced tools as private businesses is simply not true. In fact, it’s arguable that nonprofit organizations need technology resources even more urgently, because so many people in the community are counting on them each day. That’s a lot of pressure and a heavy responsibility. But then again, folks who work in a nonprofit organization wouldn’t have it any other way. Part of what motivates them is knowing that their contribution isn’t just important, but…

How a Hosted VoIP Phone System Makes an Unlimited Vacation Policy Work

Sometimes on the business landscape, there are ideas that at first thought — and often second and third thought as well — seem like impractical fantasies instead of viable strategies. No, we’re not talking about providing free coffee or ultra-fast wifi — which according to some employees should be enshrined in the Constitution. We’re talking about unlimited vacation policies.  In theory, an unlimited vacation policy isn’t truly unlimited; kind of like an all-you-can-eat buffet really isn’t all-you-can-eat (at some point, diminishing marginal returns kick in and one more scoop of mac and cheese could lead to a 911 call). Basically, an unlimited vacation policy is a deal between employers and employees that goes like this:  I, the employer, am willing to let you take off as much time as you want PROVIDED that all of the following boxes are checked:  You…

North Carolina Public Charter Schools Annual Conference 2018

July 15-17, 2018: DigitalPhone.io is sponsoring the Sunday Night Reception and exhibiting at Sunset Beach NC for the North Carolina Association for Public Charter Schools annual conference this week. Today’s Public Charter Schools and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services make the difference! Charter schools are independently-operated public schools that have the freedom to design classrooms that meet their students’ needs. All charter schools operate under a contract with a charter school authorizer – usually a nonprofit organization, government agency, or university – that holds them accountable to the high standards outlined in their “charter.” It is common to see charter schools led by former teachers who wanted to take the lessons they learned in the classroom and apply those lessons to an entire school….

Google Voice for Business? Sometimes, Google Isn’t Your Friend

We’re all familiar with the phrase “Google is your friend.” It’s what we say when someone has a question that could easily be answered by a quick Google search — everything from up-to-the-second baseball scores, to Tom Keen’s real job on “The Blacklist” (BTW he’s a covert operative). However, sometimes Google isn’t much of a friend. And for proof, all you need to do is ask businesses that have tried — and failed — to use Google Voice as their VoIP business phone system solution. What is Google Voice? Google Voice is Google’s cloud-based telephony platform that provides call forwarding, text, voicemail and voice services. Although Google Voice launched back in 2009, by their own admission Google has not made it a priority. That’s the nice way to put it. Here’s the not-so-nice (but frankly, more accurate) way according to…

Message from the CEO: Happy Birthday, America!

Birthdays are associated with parties, cakes, and gifts. But at the heart of every birthday celebration — small or big — is an expression of something very powerful and special: gratitude. That’s because we aren’t just saying “happy birthday” to a family member, neighbor, friend or colleague. More importantly, we’re also saying THANK YOU for being a part of our lives. Well, today on behalf of the DigitalPhone.io team — including our family members who support us each day — I’d like to take this opportunity to say HAPPY BIRTHDAY and THANK YOU to the United States of America, and especially to all the men and women who have served and are serving our country. Your sacrifices, loyalty, dedication and bravery are an inspiration, and you are in our thoughts and prayers every day. DigitalPhone.io was born almost 20 years ago right…

Fake News: What Conventional Phone Companies & Carriers Don’t Want You to Know About Hosted VoIP

  Regardless of what side of the political spectrum you fall — or maybe you think the best political party is no party at all — we can all agree that if there’s one thing we should learn from what’s happening in Washington, D.C., it’s that you can’t trust everything you hear or read. Of course, “fake news” isn’t a new idea. It’s been around for decades (or make that centuries). And it’s certainly not limited to politicians, commentators, and talking heads. Some businesses have made plenty of money generating fake news. Take for example the myths, half-truths and outright lies that some conventional phone companies and carriers spew about hosted VoIP. Fortunately, there is a wonderful antidote to fake news — it’s called FACTS. And that’s what we’re going to spotlight here as we highlight 5 things that conventional…

Why Your IT Staff Will Jump for Joy When You Switch to Hosted VoIP

As a breed, IT professionals tend not to be the most emotional folks on the business landscape — and that’s a good thing. A calm, cool and detached perspective is essential for accurate analysis. After all, we want an evaluation of the current state of the network defense system or a forecast of future bandwidth needs to be backed by data and best practices, not by cheers and a marching band. However, there are times with IT professionals can’t help themselves and jump for joy — and maybe even shed tears of happiness. No, we aren’t talking about when end users stop saving passwords on sticky notes. We’re talking about when organizations switch from a bloated, old school landline phone system to a state-of-the-art hosted VoIP phone system. Here are 3 key reasons why, for IT staff, hosted VoIP is…

4 Questions You MUST Ask Before Switching Your Current Hosted Telecommunication Provider

Many times in our professional and personal lives, we believe that the “grass is greener on the other side” — only to discover after making a change, that the grass isn’t greener at all. In fact, sometimes it’s not even grass, but the painted carpet stuff that they use in some sports stadiums. The reason we bring this up, is because some schools, businesses, and government agencies that are quite happy with their reliable and affordable hosted telecommunications provider, get seduced by a competitor that promises all kinds of benefits and extras — and for an “amazing low, low price.” It kind of has an infomercial feel to it. Yet in many cases, these promises never materialize. It’s all sizzle, and no steak. How do we know? Because we’ve been in the hosted telecommunications space for nearly 20 years, which…

Is Your Hosted VoIP Phone System Recording Legally Compliant?

One of the most important features of a hosted VoIP phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes. However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage. To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls: The most important factor is consent. According to the Federal Communications Commission (FCC), business must obtain consent to record calls, regardless of whether the calling party is a customer, supplier, vendor, or anyone else. The good news here for businesses is that, unlike other types of consent, they do not need to receive this in writing. In most states (see note…