News

Is Your Organization Being Held Back by a Premise-Based PBX Phone System?

A growing number of organizations are saying goodbye to their conventional analog premise-based analog PBX phone system, and hello to a cost-effective, feature-rich and future-proofed hosted VoIP phone system. Here are the key reasons why they’re saying farewell to their premise-based system — and not looking back: Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable. No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long distance costs). As such, it’s virtually impossible for organizations to know how much their monthly, quarterly and annual telecommunications costs will be. This often leads to budget shortfalls — which ultimately leads to greater risks and higher overall operating costs. Lack of scalability:…

In-House PBX+SIP Trunking vs. Hosted VoIP: What’s the Smarter Phone System Investment?

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.” This doesn’t necessarily mean getting the cheapest price. It means that organizations need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value. However, just like consumers, sometimes organizations can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, organizations in this situation are forced to absorb the excess costs or purchase a replacement. Either way, it’s costly, time consuming, risky and frustrating. Here’s what the above has to do with business VoIP phone systems. Some organizations are led to believe that they’ll get the most for…

5 Reasons Why Organizations are Using Cloud Faxing

A few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back to circa 1988, you’ll be greeted by an orchestra of screeching fax machines (don’t worry, it’s a screech of joy, not of pain).  Well, here we are about to enter the third decade of the 21st century, and traditional fax machines are few and far between. In fact, some millennial doctors have no idea what to do with this ancient technology. But does this mean faxing is dead? Not at all!  On the contrary, faxing is alive and well. But like many other technologies, it…

Telinta and thinQ Collaboration: Enabling VoIP Service Providers with Many Benefits

Springfield, New Jersey, 15th February 2018, Telinta Inc. On 15th February 2018, Telinta Inc. announced its collaboration with thinQ Inc. in Springfield, New Jersey, to provide saving to VoIP Service Providers. VoIP markets over the past few year have increased demands from both the end-users and VoIP service providers plus the hardware and software developers of the VoIP. This has led many small and big companies and enterprises to intertwine together. The joint venture of the many companies has proved to be fruitful for users as well as companies. Going after this productive strategy recently the Telinta Inc. joined hands with the thinQ, promising various benefits to VoIP service providers like billing, high-quality switching and VoIP Termination and Origination. Telinta, a Springfield based company founded in 2002, provides secure and consistent cloud-based solutions for Switching and Billing to VoIP service…

4 Reasons to Choose a Local VoIP Vendor

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and buy local.” Let’s start with the first part of this advice: think global. What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification, and call analysis, and reporting. And of course, the system must be quick to learn and easy-to-use.  Now for the next part of this advice: buy local. Choosing a local VoIP vendor — and in this context, local can also be…

NorthState Announces Quarterly Dividend

HIGH POINT, N.C., Feb. 08, 2018 (GLOBE NEWSWIRE) — NorthState, a leading fiber optic network, cloud and IT services provider, announced today that the board of directors of NorthState declared a cash dividend of $1.30 per share on the company’s common stock.  The dividend is payable on March 5, 2018 to stockholders of record on February 20, 2018. About NorthState NorthState (OTC:NORSA) (OTC:NORSB) is a technology company focused on inspiring the Internet-driven lifestyle through high-touch experiences.  Its fiber-delivered, ultrafast Internet and Internet-driven applications enable residential customers and businesses to efficiently and securely take advantage of the Internet.  Through its Technology Solutions business unit, NorthState provides best-in-class data center colocation, customized cloud and IT solutions, managed disaster recovery services, managed security and unified communications. For more information, visit northstate.net.

4 Ways that a VoIP Phone System Optimizes Customer Experience

On today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and price. In other words, within a couple of years the vast majority of customers in both B2C and B2B spaces will knowingly, willingly, and happily pay more for something from a business than they could from its competitors, provided they feel as though they’re getting great service and support. Of course, price position and value will still matter (because they’ll always matter). But leaning forward to close the gap with customers will increasingly determine whether a business will have a prosperous future — or if…

4 Signs that Your Business Should Upgrade to a VoIP Phone System

In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future. For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may be thrust upon us. Now, what does this have to do with telecommunications? It’s this: businesses also receive warning signs that their conventional landline phone system is no longer supporting their success and growth — on the contrary, it’s bogging them down and pulling them back. And while these signs aren’t as blatant as a car dashboard warning light, they’re pretty easy…

3 Ways that a VoIP Phone System Increases Employee Efficiency

Recently, we highlighted the main reasons why a VoIP phone systems helps organizations dramatically reduce their telecommunications costs. However, while saving money is always a winning strategy, there are several other reasons why more and more businesses, government agencies and educational institutions are choosing a VoIP phone system — and one of the most compelling that it measurably increases employee efficiency. Here are 3 key ways that a VoIP phone system helps organizations get more out of their workforce: VoIP Phone Systems Gets New Hires On-the-Grid Right Away With a conventional landline phone system, it can take weeks for new hires to get their own phone number. Until then, they either have to share a number with a colleague, or all of their calls are automatically routed to a voicemail box that they must check throughout the day (and perhaps…

Google Voice v5.7: VoIP within the Android App

San Jose, Calif. 26th Jan 2018 In recent times Google Voice 5.7 started the preparation to enable the VoIP directly within the app. Recently the updated version of the Android app discloses that Google Voice is forming the foundation of VoIP services in the Google Voice 5.7. This update reveals that the app as an official feature is finally going to have VoIP abilities. This means you are directly going to avail VoIP services from your smartphone without any extra and interrupted solutions to use VoIP. Google voice provides telephony services such as voicemails, call forwarding and voice text messages in the United States and to U.S and Canada. However, it provides PC to PC voice call services worldwide for free. While PC to phone calls are only available in US and Canada at very low cost. Local phone number…

Canada’s Move head to Combat Robocalls

Ottawa, Canada, 25 January 2018, CRTC On 25 January 2018 in Ottawa, Canadian Radio-television and Telecommunications Commission commonly known as CRTC took measures to reduce caller identification spoofing and to determine the origins of nuisance calls. The Canadian Radio-television and Telecommunications Commission (CRTC) is governmental organization taking responsibilities of providing Canadians with secure technology and media. It makes sure people coming from all backgrounds whether educational, business or individuals using technology for personal usage, have access to secure connection to the world without comprising on the security. Hence, it ensures the technology and internet without scams, spoofs and frauds. In this regard, recently CRTC took a strong initiative to tackle Robocalls ensuring the security of personal id to avoid scams and frauds. Robocalls are basically fraudulent calls. These bogus calls are made by computerized auto-dialers, more often delivering a prerecorded…

How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example: They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.” They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate. They must ensure security, compliance, and system-wide continuity at all times. That’s where DigitalPhone.io’s VoIP hosted phone system enters the picture, and ticks all of these mission-critical boxes. Affordable, Scalable, Secure & Easy to Change Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from DigitalPhone.io is affordable, scalable, secure, and easy to change — whether…

Telecommunications Fraud Management: What it is, and How We’re Preventing It

Let’s start with this: telecommunications fraud isn’t new. Since phone systems were invented centuries ago, there has always been a very small — but not insignificant, and certainly not harmless — segment of the population that has sought to exploit them, in order to benefit improperly or illegally. Growing Costs   However, what has changed in recent years is the growing cost and prevalence of telecommunications fraud. A recent survey by the Communications Fraud Control Association (CFCA), a not-for-profit global education organization, pegged worldwide telecommunications fraud losses in 2017 at $29.2 billion. The CFCA also listed the top 10 methods that fraudsters use to breach telecommunications systems: Subscription Fraud (Identity) PBX Hacking IP PBX Hacking Subscription Fraud (Application) Subscription Fraud (Credit Muling/Proxy) Abuse of Service Terms and Conditions Account Takeover Internal Fraud/Employee Theft Phishing/Pharming Payment Fraud How We’re Protecting Our…

8 Best Practices for Making Cloud Business VoIP Phone Systems More Secure

On today’s worsening cyber threat landscape, security is a top-of-mind concern — and cloud business phone systems are fundamentally designed to be part of the solution. To that end, here are 8 best practices for making cloud VoIP business phone systems more secure against data leaks, malware attacks, and other threats: Use Network Encryption The voice/data network should use both WPA-2 encryption and WPA password security, and all employees who use the VoIP phone system through their desktop, laptop, tablet or smartphone should have strong encryption protection.  Deploy a Next-Generation Security Gateway Appliance Next-generation security gateway appliances can be configured as a firewall, LAN or WAN router, VPN appliance, DHCP Server, DNS Server, and IDS/IPS with optional packages to deliver a high performance, high throughput front-line security architecture at a low price per gigabit. Secure Devices Securing devices involves eliminating…

Debunking 4 Myths about Cloud Business VoIP Phone Systems

Some myths in life are perfectly fine to be left as-is. For example, even the most practical of parents don’t want to be responsible for shattering their young child’s belief that Santa Claus lives in the North Pole with a tribe of friendly reindeer and elves. And what parent hasn’t silently said a “thank you” to the great soul who invented the Tooth Fairy. Seriously: is there a better bargain in the world than spending a few bucks to have a child look forward to losing a tooth vs. dread it?  However, there are some persistent myths that aren’t fun or functional — and like many disruptive technology-led solutions, cloud business VoIP phone systems are caught up in the misinformation net. Fortunately, debunking these myths doesn’t take a lot of heavy lifting. It simply takes clear, basic facts. To that…