News

5 Reasons Your Business Will Fall in Love with Softphones

We’ve all heard of soft skills, software, softball, and of course, everyone’s favorite: soft serve ice cream. But softphones? For many people, this term is not part of their vocabulary — yet. For starters, no, this is not some kind of Nerf-inspired phone that people can use to make calls one minute, and kick across the room the next (although the inventors out there might want to take a run at this, because it would be a bestseller). Rather, softphones are software apps that let people make and receive calls on the VoIP phone system network across various devices, such as their desktop computer, laptop, tablet or smartphone. Here are 5 reasons why your business — and your users — will fall in love with softphones, and wonder how you ever survived in the pre-softphone era: 1. Affordably and Quickly…

12 Reasons Why Businesses Should Elevate their Phone System to the Cloud

Just how dominant has the cloud become across the business landscape? Here are some statistics that confirm beyond any doubt that the on-demand delivery of computer power, database storage, apps, and other IT resources through the cloud is here to stay, and will continue shaping and transforming the future of work for years to come: 83% of workload will be in the cloud by 2020. (Source: LogicMonitor) 85% of enterprises keep sensitive data in the cloud. (Source: Vormetric) 74% of Tech CFO’s say that cloud computing had the most measurable impact on their business in 2017. (Source: Forbes) Spending on cloud computing is projected to grow more than 6x the rate of IT spending through 2020. (Source: IDC) Total worldwide revenue for cloud computing solutions is approaching $250 billion, and is rising at a rate of 18% annually. (Source: Gartner)…

Thinking of Upgrading to a Cloud Phone System? Here’s Your Game Plan

If your organization is planning an upgrade to a cloud phone system, then you’re definitely on the right path. Across the country and around the world, organizations of all sizes — from small dynamic start-ups to large established enterprises — have said goodbye to their costly, inflexible and restrictive landline phone system, and hello to a cost-effective, agile, scaleable and future-proofed cloud phone system.  However, before you rise to the cloud and reap the benefits, you need a plan that dots all of the i’s and crosses all of the t’s — otherwise, instead of enjoying a successful implementation, you’ll face a regrettable experience that takes longer and is more complex and disruptive than you expected. To help your team head in the right direction, here are the key elements of a robust cloud phone system game plan:   1. Build…

7 Best Practices for Implementing a Hosted VoIP Phone System

If your business has decided to switch from a conventional PBX phone system to a hosted VoIP phone system, then you’re definitely on the right track! That’s because:  Hosted VoIP is now the #1 phone system choice among U.S. businesses. Hosted VoIP is the fastest-growing industry in the world. The total number of hosted (mobile) VoIP users worldwide has topped 1 billion. Conventional phone companies are losing a whopping 700,000 landline customers per month. [For more statistics on the incredible growth of hosted VoIP phone systems, read our article here.] Here are 7 best practices to ensure that your implementation experience is smooth, streamlined and successful:   1. Analyze and optimize network bandwidth.  One of the biggest reasons why a hosted VoIP phone system is dramatically more affordable than a conventional PBX phone system, is that there is no need to…

5 Business-Related New Year’s Resolutions for 2019

2019 has arrived, and we are looking forward to many positive developments and continued growth here at DigitalPhone.io. It’s also that time of year where many of us celebrate an annual tradition: making New Year’s Resolutions. Now, the bad news with New Year’s Resolutions is that, according to research, about 92% of us don’t follow through on our promises. That’s a pretty grizzly statistic (unlike these statistics about the hosted VoIP industry, which are inspiring). However, there is some good news, too! That’s because here at DigitalPhone.io, we can help you make and keep 5 business-related New Year’s Resolutions for the year ahead, which will elevate your business to a higher level — and keep you there for the foreseeable future. Here we go: Resolution #1: Save Thousands of Dollars a Year How We Make it Happen: Our hosted VoIP…

By the Numbers: 10 Statistics that Show Hosted VoIP is Booming

The legendary journalist Harry Reasoner once said that “statistics are to baseball what flaky crust is to Mom’s apple pie.” While this is certainly true (and a slice of Mom’s flaky apple pie would be delightful right about now), there is another discussion where statistics are also a major part of the story: the one that shows, beyond any doubt, that hosted VoIP is flat-out booming. And so, we invite you to grab some pie, pour some coffee, and allow us to present 10 hosted VoIP statistics that every business owner and executive should know: VoIP is now the number one telephone choice by U.S. businesses. (Source: Software Advice) By the year 2020, VoIP will have approximately 204.8 billion subscribers worldwide. (Source: Future Marketing Insights) The global market for VoIP and Unified Communications (UC) is projected to reach $88 billion…

HO HO HO: Why a Cloud Phone System is the Cost Saving Gift that Keeps on Giving

As the holidays quickly approach, our thoughts turn to spending quality time with family and friends, and of course, hunting for ideal gifts. Well, if you’re an executive or business owner, there’s one special gift that you can give to your company that, financially speaking, will keep on generating ROI year after year: a cloud phone system. Here are 10 key reasons why a cloud phone system is the financial gift that keeps on giving: There is no costly PBX to purchase or trunk lines to rent. The phone system is located 100% off-site, which means you don’t have to pay for any maintenance, upgrades, innovations or management. Technical and end user support is provided by the Solutions Provider. You don’t have to hire an in-house telecommunications team, or pay for a pricey maintenance agreement. There are no domestic long…

5 Reasons Why Hosted VoIP is the Future of Business Communication

While some younger readers may not believe this — in fact, they may be horrified by the idea — but there really was a time when there was no public internet. In fact, most people had never even heard of the word “internet.” The only folks who did were academics, who used it to send data back and forth (and play the occasional game of chess). And so, it’s not surprising to note that the internet (and the web) started to make its way into the mainstream, the vast majority of businesses thought it was little more than a passing fad that would only interest a small segment of the population. In fact, in 1994 Bill Gates proclaimed: “I see little commercial potential for the internet for the next 10 years.” Well, fast forward to today, and not only is…

5 Truths Your Landline Phone Company Won’t Tell You About Hosted VoIP

There are basically two ways to tell a lie. The first way, obviously, is not telling the truth. But the second way — which is less obvious yet just as deceitful — is to withhold the truth from someone who needs and is entitled to the full story. No, we’re not talking about how spouses eventually learn that it’s sometimes the better part of wisdom (and self-preservation) to keep their mouths shut. For example, answering the question “does this make me look fat?” with anything but a fast and firm “heavens no!” is asking for trouble. But we are talking about situations where important decisions are on the line — decisions like whether or not it’s in your business’s best interest to switch from your current landline phone system, to a hosted VoIP (a.k.a. cloud) phone system. First, the Bad…

Message from the CEO: What I’m Thankful For

Dear Friends: When I was a kid, Thanksgiving was about eating lots of food, watching plenty of TV, and of course the most glorious thing of all: a day off school! But now that I’m older (or “of a certain vintage” as they say), I understand that Thanksgiving is truly about being grateful, and appreciating all that has been given. Well, in that spirit, this Thanksgiving I would like to take a moment and share some of the wonderful things that my family and I are grateful for: Our Customers I have said this before, and I will say it again many times: our customers are everything to us. Without our customers, our business doesn’t exist. It’s as simple as that. What’s more, we’ve never viewed our customers as “cases” or “transactions.” We see them as valued partners and friends…

Big News: We Are Now Offering Enhanced Voicemail-to-Text for FREE

We are thrilled to announce that we are now giving all of our customers enhanced voicemail-to-text for FREE! In case you are unfamiliar with this incredibly useful calling feature, as the name suggests voicemail-to-text automatically transcribes voicemail messages into text messages, which are then sent to recipients via email or SMS. Key benefits of Voicemail-to-Text include: In many cases, employees will save time glancing at transcriptions vs. listening to long voicemails — especially if they are complex and have a lot of detail. Employees can pick up transcribed voicemail messages anytime and anywhere on their smartphone. Employees can prioritize responses to optimize customer experience. For example, if they are standing in line at the airport and see that a customer has just left an urgent voicemail, they can take action right away vs. wait until later when they check their…

How a Cloud Telephone System Avoids the High Cost of Phone System Downtime

What’s the most terrifying word in the business vocabulary? For most organizations, it’s not churn or recession. It’s downtime. Indeed, “going off the grid” and having no phone system access for any length of time — even a few minutes — isn’t just an inconvenience. It’s a major threat that triggers high costs across four areas:  Productivity Loss: Employees cannot collaborate with each other or serve customers, which not only reduces productivity — sometimes grinding it to a virtual halt — but it creates a massive backlog of work that must be tackled when power is restored and the phone system (finally) goes back online. A study by Gartner pegged the cost of downtime for enterprises at a whopping $5,600 per minute. Wage Loss: Employees still need to be paid their normal salary and benefits, even if they cannot get much…

3 Reasons Why Voicemail-to-Email Often Ranks as the Most Loved Hosted VoIP Feature

For business owners, there are plenty of reasons to love a hosted VoIP phone system — and not surprisingly, the most important and compelling have to do with dramatic annual cost savings. Indeed, as we have highlighted previously, businesses that deploy a hosted VoIP phone system typically save anywhere from 25-50% (and sometimes more) compared to a conventional landline phone system. Heck, it’s enough to make even the most stoic and hard-nosed CFO crack a smile — which is pretty hard to do. However, if you ask employees what they love most about a hosted VoIP phone system, you probably won’t get much feedback about cost saving, but will certainly hear the same advanced feature highlighted over and over: voicemail-to-email!  Why do so many employees rank voicemail-to-email as their #1 feature — i.e. the one that they absolutely refuse to…

3 Key Factors Driving VoIP’s Booming Growth

The VoIP industry is booming — and there is no slowdown in sight: VoIP is now the fastest-growing industry in the U.S. (Source: IBIS World) Between 2017-2021, the global VoIP services market is projected to increase 10% (Source: Research & Markets) By the year 2020, there will be an estimated 204.8 billion corporate subscribers of VoIP systems around the world, and the industry overall will surpass $86 billion in annual revenue. (Source: Future Market Insights) Numbers like these are clearly paving the way for a new normal on the business landscape: one where a hosted VoIP phone system is the default vs. the exception. In other words, instead of exploring whether they should make the switch (or choose from the outset) a hosted VoIP phone system, businesses are instead asking: “why would we downgrade to a limited, restrictive, inflexible and…

The 5 Most Important Benefits of a Cloud Business Phone System

The rewards of some business investments are difficult to nail down. They sound like pretty good ideas in theory, but do they really translate into greater efficiency, more competitive advantage, high customer satisfaction, and a healthier bottom-line? Who really knows. Then there are business investments that don’t need a hype machine or spin doctor to convince anyone, because the benefits are straightforward, easy to understand, and as down-to-earth as it gets. A cloud business phone system is definitely in this category. Here are the 5 most important — and proven — benefits of a cloud business phone system: Substantial Year-Over-Year Cost Savings Many businesses are stunned to discover just how much they stand to save if they switch over from a conventional landline phone system, to an advanced and future-proof cloud telephone system. While each business is different, the savings…