News

4 Ways that a Cloud Telephone System Makes Your Small Business Look BIG

Being at the helm of a large multinational enterprise has its perks, like incentive stock options, zipping around in a corporate jet, and team building getaways to an executive dude ranch (we’re not kidding). Yet with this being said, it’s also a great time to run a small business; especially since they account for a whopping 99.7% of all businesses in the U.S., and have provided two-thirds of all new jobs since the 1970s. So yes, big businesses get featured on magazine covers, but small business are — and always will be — the economic engine of the nation. However, there’s one thing that small businesses can’t afford to do if they want to avoid entering the dustbin of history: they can’t afford to look tiny. Otherwise, customers can get nervous and head to larger competitors. That’s where a cloud…

How to Get Your Boss to Switch to a Cloud Telephone System

It’s not quite Mission: Impossible and you’re not expected to use your computer while dangling in mid air or wear scanner contact lenses. However, you know from experience that convincing The Powers That Be in your business to invest in a new solution can be a challenge — or a struggle. To be fair, it’s (probably) not that your boss delights in saying no, or enjoys borrowing a phrase from the universal parents playbook: “we’ll look into it at a later date.” It’s a lot more pragmatic and down to earth than that. Simply put, smart bosses — which are the kind that make decisions that keep folks (including you) employed — don’t loosen the purse strings because they think something looks interesting or seems like a good idea. Instead, they approve procurements based on data and facts. Fortunately, that’s…

VoIP and Net Neutrality: Recent report on Net Neutrality rule and Americans’ Stance

The new repeal order published on January 5, 2018, to cancel December 14, 2017’s Net Neutrality Protection rules has clauses that can affect various businesses including VoIP industry. Federal Communications Commission of America (FCC) is responsible for monitoring communications on an international and national level by imposing laws for wire radio, television, cable, and satellite. The 50 states of America, U.S. territories and the District of Columbia comes under this monitoring. Whereas, VoIP technology is advancing to surpass regular phone calls and make quality communications. On February 26, 2015, FCC published a new code of practice for the equal and open flow of content that is to conduct Net Neutrality. Hence, it states an open internet regardless of the Internet Service Provider (ISP) and the owner of the content. This rule also obliges ISPs to provide the same pricing at…

Does Your Business Need to Switch to a Hosted VoIP Call Center?

In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most importantly: enhance customer experience and satisfaction. However, many businesses that use a conventional premises-based PBX to support their call center aren’t reaping these rewards. Here are the three key challenges they face, and how they can permanently solve them by switching to a hosted VoIP call center:  Excessive Overhead Costs Premises-based call centers are very costly to operate. Reps and agents must be housed on-site, which drives up leasing, infrastructure and utility costs. In some cases, businesses are forced to move into larger and more expensive offices to accommodate a growing call center workforce.  With a hosted VoIP call center, businesses can deploy call center staff off-site in areas with…

VoIP and Mobility in your Business

VoIP is changing how businesses deal within the company and outside the company and hence has been successful in increasing the mobility in various businesses. Mobility in business is the ability to support business by working without physically being in the office and from any location at any instant. Such employees use various means like tablets and mobiles to connect to the cloud-based network. Whereas VoIP also called IP telephony and internet telephony is a cloud-based network for managing a large number of phone calls, SMS, and video calls over Internet Protocol networks. VoIP technology is currently replacing regular Public Switched Telephone Network (PSTN) and many enterprises now realize the significance of having VoIP network. Moreover, many businesses are moving towards to VoIP in order to send calls in form of data packets over the internet. Where previously a number…

5 Reasons Why Hospitals are Switching to a Cloud Telephone System

As noted by HealthcareDIVE, today’s hospitals are under relentless pressure to find efficiencies that reduce operational costs, but without compromising patient care standards. In simpler terms: they need to do more with less. And that’s why hospitals across the country have made the switch to a cloud telephone system.  Here are 5 key reasons why a cloud telephone system helps hospitals do more with less:  Substantial Year-Over-Year Cost Savings With a cloud telephone system, hospitals eliminate the need to purchase, support and maintain costly PRIs, bonded T1s or other trunk lines that are required to connect their on-premises private branch exchange (PBX) to the local telephone company. This is because the system leverages the existing data network infrastructure. There is no need for a separate — and very costly — voice network. Furthermore, with a cloud telephone system there are…

How a Cloud Telephone System Helps Your Organization Recruit & Retain Millennials

Millennials — the people born from around the early 1980s to the late 1990s — now comprise the largest segment of the U.S. workforce. And by 2019, they’ll be the biggest adult population overall, surpassing Boomers and Generation Xers. Given this seismic demographic shift, it’s not surprising that businesses across all industries — from small startups to large enterprises — are aggressively trying to recruit and retain the millennials they need to drive today’s success, and lead tomorrow’s growth. If your organization is vying to onboard talented and high-potential millennials, then you’re well aware that competition is ferocious. But what you may not be aware of, is that your old school conventional premises-based landline phone system might be a human resource liability instead of an asset. Why is this the case? It’s because study after study — like the 2017…

Possible Effects of Using VoIP in your Business

Though VoIP technology is the talk of the town in the business world and it is been a decade since this technology took its baby steps still many entrepreneurs think twice before incorporating in it their business. To clear away the confusion, here is a sorted list of possible negative and positive effects VoIP can do to your business, collected through various testimonials and experiences of companies. The one positive effect of VoIP that can’t be ignored is the considerable reduction in cables and wires. Hence cloud-based connections cause fewer maintenance expenditures and stress for installing wires appropriately. Services from VoIP providers like DigitalPhone.io one does not require much to build a cloud connection network.  Moreover, no particular hardware is required to get a VoIP connection. When you compare these benefits with Public Switched Telephone Network (PSTN), where each of…

Federal Communications Commission (FCC) and VoIP Service

FCC and its years of stance for VoIP services and VoIP service providers in the United States of America. FCC has been involved in controlling and monitoring various VoIP services and as well as VoIP service providers from years in order to assure secure and authentic communication for the people of America. Federal Communications Commission of America (FCC) is responsible for controlling international and national communications by imposing laws for wire radio, television, cable, and satellite. This implies not just in all 50 states of America but also in U.S. territories and the District of Columbia. It is an independent U.S. government agency and supervised by Congress is a federal agency for enforcing communications law. The Federal Advisory Committee Act was passed by the Congress in 1972 to make sure that the advisory committee advice in such a way that…

14th Annual Extreme Nonprofit Makeover Announces Recipient in Greensboro, NC

GREENSBORO, NC, US, April 3, 2018 — TechTriad, celebrating 20 years as a leading web design firm for small businesses and nonprofits in the Piedmont Triad, has announced that the 15th Annual Extreme Nonprofit Makeover team selected Interactive Resource Center (IRC) as the 2018 Makeover recipient. The project is supported by a grant from The Cemala Foundation, Community Foundation of Greater Greensboro and the foundations that support the Guilford Nonprofit Consortium. Now in the program’s 14h year, the Makeover provides a local 501(c)(3) nonprofit that serves people in Greensboro and the Triad a complete technology makeover – all for free to the nonprofit. The program helps a local nonprofit do more community-focused work to help citizens live better lives. The IRC is growing its mission and building projects that will impact an important and underserved area population. The Makeover team is excited to work with…

5 Reasons Why a Conventional Premises-Based Phone System is So Expensive

When we analyze a customer’s telecommunication needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!” Of course, there are several reasons why a hosted VoIP phone system dramatically reduces telecommunications costs — and we’ve highlighted some of the key factors in this article. However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why: 1. Maintenance Fees Maintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year. What’s more, most businesses have no choice but to pay the exorbitant fee, because they lack the in-house expertise to maintain the system on their own. It goes…

After The Hype of Years, VoIP Business Is In Demand and There Are Good Reasons to It

Although it initially surfaced in the middle of 90s, Voice over Internet Protocol (VoIP) witnessed its phase of major adoption during 2015. Last year it has been anticipated that VoIP market across the globe will experience an exponential growth in next 5 years. Certainly, the worldwide financial slump had a lot to do with the slow adoption rate but many people might be thinking about the reasons for the resurgence of VoIP now. Among many other a reason, a major one is the presence of high-speed low-cost broadband internet. The presence of fiber optic, high speed broadband now available globally is the reason behind the more affordable rates of VoIP. In the present era, small and medium sized businesses have left with a very few areas to look for when it comes to make any kind of operational cost savings…

Cork’s Velona Systems Could Make VoIP A Lot More Secure

Barcelona, 26th March 2018. An Irish startup based in Cork, Velona Systems has made waves at the Mobile World Congress in Barcelona (MWC) by announcing their most advanced security solution for online communication. Velona Systems has claimed it to be as effective against security threats as a vaccine. This security system is based on session initiated protocols or SIP. Its inventors have claimed that they are the first to introduce a product based on SIP and focused on threat for any Voice over Internet Protocol (VoIP) system. In case you have been thinking why does it matter so much? Then here is the answer. According to Velona Systems, as the world is all set up to make its transition from a 4G technology to 5G technology for communications and connectivity, there will be an additional 5 billion devices, which will…

Hosted VoIP Phone System Frequently Asked Questions (FAQ)

If your organization is thinking of switching to a hosted VoIP phone system, then you certainly have a list of questions that our team will be delighted to answer. However, to give you the information you need even faster, we’ve put together a list of Frequently Asked Questions that we’ve received over the years. Ideally, the following will answer some of your questions, and our team will do the rest! Question: What is the number one reason that organizations switch to a hosted VoIP phone system? Answer: Every organization is unique, and has specific need priorities, objectives, risks and opportunities. With this in mind, generally speaking the number one reason that organizations switch to a hosted VoIP phone system is — not surprisingly — to measurably reduce telecommunication costs by anywhere from 25% to over 50% per year. Another major…

3 Reasons Why Law Firms are Switching to a Hosted Business VoIP Phone System

Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice area and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business VoIP phone system. And since lawyers as a breed are trained to be highly skeptical — which is a good thing! — it’s not surprising that the reasons that they’re making the switch has nothing to do with marketing hype, and everything to do with pragmatic advantages and benefits. Below are the 3 most important: 1. Dramatically Lower Costs While each law firm is unique, it’s not uncommon to save anywhere from 30% to over 50% a year in telecommunications costs after switching to a hosted business VoIP phone system. This is because there is no expensive on-premise PBX…