News

It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra cheap toaster, only to have it break down in a matter of months, weeks — or sometimes even days? And how many times have we booked a bargain basement motel room, only to find ourselves lying awake in bed at night wondering if they’re filming an episode of COPS on the property. However, sometimes when we’re faced with a surprisingly low price for something, it’s actually NOT too good to be true. And one of the best examples of this is a…

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly

Reducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example: 81% of consumers feel strongly that companies should help improve the environment. (Source: Conference Board Global Consumer Confidence Survey) 50% of consumers consider a company’s environmental reputation as they make product choices. (Source: Shelton Group) 33% of consumers choose to buy goods and services from brands who they believe are doing social or environmental good. (Source: Unilever) And with apologies to Kermit the Frog, these days it’s actually quite easy to be green — and one of the best places that businesses can start or increase their eco-awareness is by switching to a cloud phone system. Here are 4…

Highlighting Common Types of VoIP Fraud and How We Fight Back!

The good news is that more and more businesses, schools and government agencies are switching to a hosted VoIP phone system, so they can take advantage of key benefits like: Dramatic up-front and ongoing cost savings Seamless scalability in both directions Total mobility Advanced calling features Unified communications Business continuity Integration with other systems in the environment (e.g. CRM, billing, etc.) However, the bad news is that the popularity of VoIP phone systems has attracted the attention of hackers who are trying to steal private data and commit identity theft. Here are four major types of VoIP fraud: Call Transfer Fraud Call transfer fraud happens when hackers break into a VoIP PBX (private branch exchange), in order to make free long distance calls and/or provide their own subscribers with free long distance calls. Traffic Pumping Fraud Traffic pumping fraud happens…

10 Reasons Why Multi-Location Retailers are Switching to a Cloud Telephone System

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to do more for less — and stay ahead of the competition vs. fall behind — a growing number of multi-location retailers are swapping their bloated, costly and inflexible on-premises phone system, for an agile, affordable and scalable cloud telephone system. Here are 10 key reasons why:  All employees are connected on a unified, centralized phone system. They can instantly see if their colleagues are available or busy, send/receive instant messages, and seamlessly transfer live calls. All domestic long-distance calls are free, which saves some multi-located…

10 Essential Questions to Ask Hosted VoIP Phone System Vendors

Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted VoIP phone system is the way to go. However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this critical choice, here are 10 essential questions to ask hosted VoIP phone system vendors: 1. Do you specialize in installing and supporting hosted VoIP phone systems? You want to steer clear of vendors that “dabble” in hosted VoIP, while they juggle other business lines. 2. Do you offer comprehensive post-sales support? Choose a vendor that offers all of the following: No extra charge for support 24/7/365 technical support Direct support delivered by in-house experts Guaranteed uptime Multiple data centers Fraudulent Outbound Call Detection Protection In addition,…

5 Reasons Why a PBX Phone System is a Liability Instead of an Asset — and How to Fix It

In business, sometimes getting ahead is a matter of getting rid of technology that is keeping you behind — like an antiquated PBX phone system. Here are the 5 key reasons why a PBX phone system is a risky and costly liability instead of a strategic and profitable asset: No Cross-Platform Integration  To serve the needs of today’s in-house and remote workers, PBX systems need to be augmented with third-party tools and apps to support instant messaging, video calling, contact center, directory, and so on. Not only does this create a disjointed and inefficient user experience as workers must shift from one piece of software to another — each with its own login password and interface — but businesses must manage multiple vendor relationships, and risk getting locked into costly and restrictive long-term maintenance agreements. It also imposes a major…

5 Scenarios That Confirm Your Business Needs a Hosted VoIP Contact Center ASAP

Are you on the fence whether your business needs a hosted VoIP contact center? Here are five scenarios that confirm it’s time to head to the cloud ASAP: Scenario 1: Your staff is overwhelmed with customer calls. There are two scenarios that can put a major dent in the bottom-line: not having enough sales and service calls, or having too many of them based on the number of available agents. If your staff is experiencing the latter, then switching to a hosted VoIP contact center lets you affordably add capacity, since overhead costs are a fraction of a conventional on-premise contact center. Instead of your customers hearing a recording that says: “your call is important to us, please hold for the next available representative”, they’ll hear a live person say: “thank you for your call, how may I help you…

7 Benefits of a Hosted VoIP Contact Center

Anyone who has worked in a contact center knows that they are less like conventional work environments, and more like air traffic control towers where “orderly chaos” is the norm rather than the exception. Here are the 7 key reasons why businesses are saying goodbye to conventional legacy phone system Contact Centers, and hello to a state-of-the-art hosted VoIP Contact Center: 1. Massive Savings on Real Estate Costs On-premises Contact Centers are expensive to establish and operate — especially for businesses located in areas where commercial real estate prices are at a premium. Consider these numbers: According to LoopNet, the average asking price for office property in the Charlotte, NC area is currently around $153/square foot. According to The Taylor Research Group, the average footprint for an on-premises Contact Center is 54 agents. According to the Site Selection Group, the…

Our Mobile App for iOS and Android Extends Our Hosted VoIP Solutions and Unified Communications (UC) to Your Team — Anytime, Anywhere and on Any Device

These days, workers spend much of their time away from their desk — and some of them never come into the office at all. Currently, 55% of workers telecommute full-time, and by the year 2020 this is expected to reach 72%. In fact, 48% of workers don’t even believe that traditional offices will exist by the year 2021! This means your company needs a cost effective, reliable, scaleable, and secure way to extend your telecommunications footprint beyond desks and offices — so that your team can be productive, efficient and successful at all times. That is where our mobile app for iOS and Android enters the picture!      Key Features Our mobile app puts the power of our advanced hosted VoIP phone system and Unified Calling (UC) features into the hands of your workers — wherever they are, whenever…

Hosted VoIP FAQ: What Happens If We Lose Our Internet Connection?

To dramatically lower costs and take advantage of advanced Unified Calling features (e.g. instant messaging, paging, call screening, etc.), a hosted VoIP phone system shares the same network infrastructure that is used for connecting to the internet, browsing the web, sending and receiving emails, transmitting files, and so on. As a result of this integration, if the power goes out — such as during a storm — then provided that you have back-up power supplies, you can continue using the hosted VoIP phone system. This is because a hosted VoIP phone system uses a geographically dispersed cloud-based infrastructure. In simpler terms: if the power is out in one part of the city, state or country, back-end operations automatically shift to another unaffected area. For example, in September 2018 when Hurricane Florence swept through North Carolina, we were fully prepared to…

Why County Governments are Choosing Our Hosted VoIP Solution

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system). At Carolina Digital Phone, we have extensive experience working closely with both large and small county governments to help them reap the advantages of a hosted VoIP phone system. Here are some of the most compelling benefits: 1. Significant Year-Over-Year Cost Savings According to a report by the National League of Cities (NLC), counties are still recovering from the Great Recession and shouldering much of the country’s residual economic burden. This translates into smaller budgets and an urgent need to cut costs,…

Hosted VoIP FAQ: “How Much Bandwidth Do We Need?”

Unlike a conventional phone system that requires a separate voice network, a hosted VoIP phone system uses your business’s existing data network — i.e. the one that your team uses for emails, transferring files, connecting to the web, and so on. By eliminating the need for a voice network, you not only significantly reduce CapEx and maintenance costs, but you also unleash Unified Communications (UC) features such as video conferencing, instant messaging, call screening, integration with CRMs and ERPs, etc. Avoiding Traffic Jams  Of course, to make all of this work and to reap the full benefits, you need sufficient bandwidth. Think of it like a freeway. Adding voice services to your existing data network is like putting more vehicles on the road. You might need to add a lane or two to ensure that all vehicles reach their destination…

Memorial Day Remembrance and Thank You

On behalf of everyone in the Carolina Digital Phone family, we would like to honor and salute the fallen American soldiers throughout our history who made the ultimate sacrifice to protect our freedoms and keep us safe. We are forever in their debt, and they are always in our hearts. We would also like to take this opportunity to express our gratitude and support to the men and women who currently serve in our Armed Forces. Your patriotism, dedication, bravery and loyalty are an inspiration to us all. We thank you for your service. God Bless America!      

Hosted VoIP FAQ: Can We Keep Our Phone Numbers?

For many businesses, the idea of being forced to change the phone number when they upgrade to a new hosted VoIP phone system is not just a concern: it is a deal breaker! This is certainly understandable. After all, the last thing that your business wants is for past, current and prospective customers to hear a “we’re sorry, the number you have dialed is not in service” recording, or get routed to another business — and maybe even a competitor! The good news is that when you upgrade to DigitalPhone.io’s advanced hosted VoIP phone system, in most cases your business can continue using your existing phone number (including any toll-free numbers). This is done through a process known as porting. About Porting In the past, porting (i.e. transferring) phone numbers wasn’t possible — which was a major headache for businesses. Basically,…

Hosted VoIP Phone System Frequently Asked Question: How Does e-Faxing Work?

While much of the discussion about VoIP phone systems focuses on things like cost savings, business continuity, mobile worker productivity, and advanced calling features, there is another aspect that is important to many organizations: e-faxing. Benefits of e-Faxing  There are many benefits of e-faxing, including: It is more secure than scanning and attaching a document to an email. There is no need to purchase and maintain a fax machine or a separate line. It doesn’t take up any space in the office. Employees can send/receive faxes from anywhere, at any time. Detailed reports are available through a secure web-based portal. Below we take a closer look at how it all works with DigitalPhone.io’s hosted fax service. This service is very inexpensive and costs as little as $12.50/month with unlimited usage/pages, and a dedicated direct dial telephone number. Sending Faxes  There…