DigitalPhone.io Team

Beth Smith, President

Beth Smith, President
Beth Smith

Beth serves as President for Carolina Digital Phone, Inc. She has a BS in Accounting from Meredith College in Raleigh, NC, and earned CPA status before joining  Ernst & Young in 1988. After working in audit at Ernst & Young, Beth worked as an Internal Auditor with Cone Mills Corporation. Working with a small staff, Beth is very hands-on, overseeing virtually every function, including product development, finance, human resources, marketing and production.

With an extensive background in accounting she approves the annual budget, monitors financial reports such as balance sheets, cash flow statements, profit-and-loss statements and departmental budgets in addition to reviewing year-end results, tax filings and annual reports.  Beth is responsible for long-term vision for this rapidly growing enterprise in addition to daily monitoring of the financial growth needs of Carolina Digital that include accounting and financial planning of Carolinanet and Carolina Digital Phone.

Nicky Smith, Founder and CEO

Nicky Smith

Nicky Smith serves as Chief Executive Officer for Carolina Digital. Nicky’s experience in telecom applications and solving problems for business owners has proven to be a most valuable asset to business owners looking for more effective and efficient methods to maintain low cost telecommunications and enabling features only available to larger Fortune 500 companies using hosted telecom applications. His knowledge of business applications and integration to these advanced features allows business owners to compete with larger companies at a fraction of the monthly cost.

With more than 35 years as a senior level executive for privately owned companies, Nicky has extensive experience with business and partnership development. He has strong leadership and communications skills, and is experienced in all aspects of technology, including data/voice communications, computer applications, and engineering.

Nicky can be reached email nicky.smith@digitalphone.io.

Gary Tomlin, Vice President Sales

Gary Tomlin, Vice President Sales
Gary Tomlin

Gary brings more than 28 years of telecom sales management and leadership to DigitalPhone.io. Starting with MCI Communications on 1988 Gary quickly found success as the telecom industry changed over the past 28+ years. In 1991 Gary became the Branch Manager for LDS, Inc and later Sprint responsible for recruiting, hiring, and training of direct sales representatives and commissioned sales agents and oversaw the establishment of LDS’s dealer program and signed one of LCI’s most successful dealers.

As District Director for BTI / Deltacom form more than 13 years (1993-2006) Gary opened both the Roanoke VA and Greensboro NC sales offices where Gary was a diligent leader with an instinctive Coaching/Educational style. He developed numerous sales agents into consistent producers and graduated several on into eventual leadership roles themselves. Gary is constantly seeking to improve efficiencies and anxious to embrace and capitalize on emerging technologies. In 2008 Gary served for two years as Windstream’s District Sales Director were he successfully helped sales agents and customers see the value of hosted telecom services.

Today Gary Tomlin serves as Vice President of Sales for Carolina Digital doing business as DigitalPhone.io. Gary is an experienced technology solutions consultant and team leader. He has a B.S. degree from James Madison University and an M.S. degree from Virginia Tech. Married to Wenda Tomlin since 1992, they have two children, Banks and Ashton, who are currently enrolled at UNC Charlotte and UNC Chapel Hill, respectively.

Gary can be reached at (336) 560-4408 or contact Gary by email.

Steve Worrell, CPA, CFO

Steve Worrell, CPA

Steve Worrell serves as the Chief Financial Officer for Carolina Digital. Since 1983, Steve’s professional career has spanned several industries across two Fortune 500 companies, three closely held corporations, several successful startups, and in his own professional practice.

He has consulted with various companies on accounting, technology and management projects ranging from strategic planning to full system implementations. With over 12 years of experience as a Corporate Controller & Finance Officer, he has an extensive background in overseeing the administrative departments within the corporate environment. As the CFO & Eastern US Controller for Holland Chemical International, Steve managed the financial performance, budget planning, technology development and information system infrastructure that supported 14 locations, 325 employees and $225 million of annual sales.

Prior to his corporate controller experience, he was a financial analyst for Georgia-Pacific Corporation and International Paper. He has served on the faculty at the University of North Carolina at Greensboro and has taught accounting at the Bryan School of Business and Economics. He holds a Bachelor of Science degree in Business Administration from the University of North Carolina at Chapel Hill where he was also a varsity letterman on the Tar Heel soccer team. He has a Master of Business Administration degree (MBA) from Campbell University’s Lundy-Fetterman School of Business and is a Certified Public Accountant (CPA).

Steve can be reached at  (336) 346-6000 or contact Steve by email.

Marisa Diaz, Account Executive

Marisa Diaz

While completing her final year at the Bryan Business School of the University of North Carolina at Greensboro June 2019, Marisa will obtain her BS in Information Systems & Supply Chain Management, with the core focus on logistics management. A few of her accomplishments include: Achieving the Becky R. Levin Academic Scholarship, Achieving the Old Dominion Freight Line Family Foundations Scholarship, Achieving her CHIA (Certification in Hotel Industry Analytics) Certification, Achieving her Global Collaborations Certificate with X-Culture, & 8 years of customer service experience. Her degree is highly centered around maintaining professional and trustworthy relationships throughout every and any level of a business structure, with communication at the heart of success. Marisa strongly believes Carolina Digital carries a huge responsibility in providing its customers with an easily affordable communication service that also maintains a high repertoire of quality and satisfaction; a responsibility that Marisa feels Carolina Digital handles well. For that reason, she sees her job opportunity with Carolina Digital as a blessing to her life and the lives of others as she helps other businesses succeed with the contribution of a reliable communication service. Considering her background education, Marisa will collaborate with the NC Trucking Association to provide the members of the association a superior VoIP service.

Marisa can be reached by calling (336) 560-4414

Joan Wilkerson, Account Executive

Joan Wilkerson

With over 7 years of experience in diverse sales environments, and nearly a decade of experience in education, Joan has developed a superior work ethic and obtained a unique understanding of both the private and public sectors. Through a consultative sales approach, she partnered with schools, hospitals, universities, and manufacturing facilities to provide products and services that would ensure the highest levels of success in their respective organizations. Joan is thrilled to come on board the DigitalPhone.io team, and is proud to

Joan can be reached by calling (336) 560-4416 or contact Joan by email.

Lisa Green, Account Executive

Lisa Green

Lisa is an established Sales and Marketing professional with industry specific expertise in IT, Healthcare, Restaurants/Hospitality, and Retail infrastructures. A Virginia native from Lynchburg, she now proudly represents DigitalPhone.io’s solutions in Virginia, and beyond. She says she is impressed by the established foundation of long-term Education, Government, and Enterprise customers. In addition, Lisa feels that the ROI in DigitalPhone.io’s solutions is impressive, and is excited to be able to bring a trusted line of value added products and services, to a fast growing network of new clients.

Lisa loves scuba diving, travel and sailing!

Lisa can be reached by calling (434) 771-0700 or contact Lisa by email.

Chris Villa, Account Executive

Chris Villa

As an Account Executive for Carolina DigitalPhone, Chris Villa believes in the power to connect clients and communities via reliable and affordable telecommunications.

Chris has always maintained a service mindset during a rich and diverse career. Her advertising and marketing experience includes management stints in the media, including publications in Fayetteville, Lumberton, Laurinburg and Lenoir, N.C.

She also worked as Advertising/Marketing Manager/Director for The Colorado Springs Business Journal.

Chris’s business and service skills were further honed as N.C. Regional Director for the Face The World Foundation and as Sales Manager and Event Coordinator for Willow Oaks Plantation in Eden, N.C. Prior to joining the Carolina Digital Team, she served as a Customer Service Representative for Firefly Store Solutions.

For Chris, the service experience comes down to care, communication and prompt follow-up — to ensure maximum success for all her clients.

Chris Villa can be reached by calling (336) 560-4412 or contact Chris by email.

Samantha Buggé, Project & Provisioning Manager

Samantha Buggé

Samantha Buggé has joined the DigitalPhone team as a Project and Provisioning Manager. She will assist with customer on-boarding, porting, billing, and any other capacity that is needed. Before she joined DigitalPhone she spent four years at her previous company where her focus was on porting telephone numbers, training, and providing excellent customer service. She enjoys working with people in order to help solve their problems or provide them with the services they need to keep their businesses running successfully.

Samantha earned her Bachelor of Science with a focus on Sport and Recreation Management from James Madison University in Virginia. She then went on to pursue her Master’s in Sports Leadership at Northeastern University in Boston.

Samantha currently resides in Colorado with her husband and dog where they spend their time hiking, exploring Colorado, and traveling.

Samantha can be reached by calling (336) 560-4401.

Steven Hinkle, Support Center Manager

Steven Hinkle, Operations Manager
Steven Hinkle

Steven Hinkle serves as Director of Operations for Carolinanet and Carolina Digital Phone since January 2005. He comes to our company with a background rich in unparalleled quality customer service. His career started in high school as a junior system administrator for a Unix-like operating system. He studied Computer Science at SUNY Buffalo where he completed his BS degree. After college he went to work at the University of Illinois at Champaign-Urbana where he spent several years as a Systems and Network Administrator. During this time, he grew his skills in customer relations. Later Steven affiliated with Berkeley Software Design, Inc., which led him to a global customer service role and he was promoted to Director of Technical Support. He transitioned to Wind River Systems in the Spring of 2001 when Wind River bought most of the assets of BSDi.

Steven has primary responsibility for the Carolinanet Data Center and with his leadership has become the primary technical and customer support team member for Carolina Digital Phone.

Steven can be reach by calling (336) 346-6000 or contact Steven by email.

Chris Norris, Senior VoIP Engineer

Chris Norris

Chris can be reached by calling (336) 346-6000.

 

 

 

Mitchell Smith, New Customer Onboarding

Mitchell Smith

Mitchell serves as Manager of new customer deployment and scheduling of new customer on-boarding with our feature rich hosted VoIP services. Mitchell Smith, joined the Carolina Digital team after spending more than two years with AT&T. Prior to AT&T Mitchell worked for CitiBank as a customer representative and trainer to provide customers with consistent, reliable, and effective project management to ensure all major and minor projects are completed on time, and in scope. During his time at Citi-Bank  in 2013 he was awarded the Quality of Excellence Award. During Mitchell’s spare time he received the Silver Presidential Volunteer Service Award for over 190 hours of volunteer service (March of Dimes, Habitat for Humanity, Greensboro Youth Council, Citi Bank Diversity Council, and The Center for Visual Arts community outreach). At Carolina Digital he coordinates schedules with new customer installs, communicated with new customers with deployment plans, troubleshooting and diagnosing repairs and implementing upgrades.

Mitchell can be reached by calling (336) 346-6000.

Arianna Forgay, Client Support Specialist

Arianna Forgay

Arianna serves as a customer support specialist, guiding customers through using our systems and responding to technical support tickets. She has over ten years of customer service and technical support experience including work as a technical support case manager for Lenovo. Arianna firmly believes in the importance of empathy and employs it in all of her customer interactions to ensure quick, easy resolutions with pleasant conversations.

In her spare time, Arianna volunteers with New Arrivals Institute in Greensboro, NC and spends time with her family and two corgis.

Arianna can be reached by calling (336) 346-6000

Rob Mitchell, Senior Support Engineer

Rob Mitchell

Rob Mitchell, Marine Corps veteran, currently serves as Field Manager and Trainer for Carolina Digital. Nearing twenty years IT experience, Rob previously was a deployment manager for NetMCR, working with wireless and broadband products. Later, under contract with Sprint, he managed local DSL implementation and traveled extensively to train Sprint technicians with the Sprint School of Excellence. In recent years, Rob established a large Asterisk based call center for a Greensboro company, and helped provide management of daily operations.

Rob, in addition to his years of diverse IT experience, deeply believes in the importance of providing excellent customer service. A trait ingrained through many years of working with the public, Rob strives to maintain it continually. He interacts daily with Carolina Digital clients to insure the best service possible is given.

Rob Mitchell resides in Greensboro, NC with his wife of twenty years and his two young children. He is active in his community with Cub Scouts, his local church, and Masonic Lodge. In his spare time, he enjoys classic cars, family camping and lake activities.

Rob can be reached by calling (336) 346-6000.

Thomas M. Lynch, Legal Counsel
Thomas M. Lynch

Thomas M. Lynch
Telecom Legal Counsel

Thomas M. Lynch represents Carolina Digital Phone on legal matters regarding telecom regulations and related issues. Mr. Lynch graduated from Georgetown University Law Center in Washington, DC in 1993. Mr. Lynch graduated magna cum laude from Loyola Marymount University in Los Angeles, California, with a BS in Accounting. Mr. Lynch received the American Accounting Association’s Merit Scholarship and was granted the University President’s Citation for Leadership at LMU.

Tom Kobrin
Tom Kobrin

Tom Kobrin Attorney at Law
Tom Kobrin, represents Carolina Digital Phone on legal matters regarding contracts and negotiations in addition to his focus on providing legal services for litigation when needed from his local offices in downtown Greensboro, NC. His specialities are Civil Litigation, Employment Law and Contract Law. Mr Kobrin earned is BS from the University of Pennsylvania in 1986, the completed his Masters at the University of North Carolina in Chapel Hill in 1988 where he continued his Law Degree with honors from the University of North Carolina in Chapel Hill in 1992. He was admitted in 1992, North Carolina, U.S. District Court, Western, Middle and Eastern Districts of North Carolina and U.S. Court of Appeals, Fourth Circuit.

Ross Cox
Ross Cox

Ross Cox, Certified Business & Executive Coach,
Mr. Cox serves as our business coach and brings clarity to the team through development of positive proactive environments and systems and through facilitation of ideas. He does this by assisting Carolina Digital Phone in seeing things we cannot see in ourselves and our organization; bringing proven strategies for business growth and systemization through leadership and management; assisting with strategic thinking and execution planning and most importantly, holds us accountable to our goals and actions. With over 49 years of business experience and recognition as one of the top coaches in North America, Mr. Cox assists Carolina Digital Phone in creating a fast growing company that is passionate about our team and is driven by opportunities of the future. Mr. Cox is a member of the ActionCOACH Business Coaching Team, the world’s largest coaching team with offices in 78 countries.