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We’ve all heard of soft skills, software, softball, and of course, everyone’s favorite: soft serve ice cream. But softphones? For many people, this term is not part of their vocabulary — yet. For starters, no, this is not some kind of Nerf-inspired phone that people can use to make calls one minute, and kick across the room the next (although the inventors out there might want to take a run at this, because it would be a bestseller). Rather, softphones are software apps that let people make and receive calls on the VoIP phone system network across various devices, such as their desktop computer, laptop, tablet or smartphone. Here are 5 reasons why your business — and your users — will fall in love with softphones, and wonder how you ever survived in the pre-softphone era: 1. Affordably and Quickly…