Blog, News, Announcements from DigitalPhone.io

4 Ways to Make Calls on a Cloud Telephone System

One of the most beneficial aspects of a cloud telephone system, is that employees and all other authorized system users (e.g. consultants, contractors, remote workers, etc.) can easily make calls in not just 1, but 4 different ways: IP Phone  An IP phone (sometimes called a VoIP phone) is designed for placing and transmitting calls over an IP network, instead of a conventional landline public switched telephone network (PSTN). Among the most popular, trusted and recommended IP phones are those in the Yealink T5 Media Phone series. Installing an IP phone is extremely simple. Simply turn them on, plug them in, and that’s all there is to it! DigitalPhone.io customers don’t even have to this much, since our team gets everything set up and ready to use. Desktop or Laptop Computer Another convenient way to send and receive calls on…

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Startups: Hit the Ground Running with a Cloud Telephone System

What do Apple, Amazon, Disney and Google have in common? Yes, they’re massive multinational enterprises that employ hundreds of thousands of people, including an army of accountants to keep track of their billions in annual revenues and profits. But there’s something else that these companies have in common that is the stuff of entrepreneurial legend: they were all born in a garage. If you’re at the helm of a dynamic new startup, it’s important to dream big. After all, if Apple, Amazon, Disney and Google can go from concept to unicorn, why not your company? Yet at the same time, it’s important — make that essential — to be down-to-earth about technology investments. And that’s where a cloud telephone system enters the picture. Here are the 5 core reasons why a growing number of startups in every sector and industry…

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Why Hosted VoIP’s Live Call Transfer is a Game Changer for Sales Professionals

While a hosted VoIP phone system is significantly — and in many cases dramatically — less costly to operate than a conventional landline phone system, the benefits of switching are not just about the bottom line. Employees also get access to a wide range of enterprise-grade features, such as mobile calling, voicemail-to-email, auto attendant, and the list goes on. However, there is a key feature that some employees aren’t familiar with, but once it becomes part of their life they can’t imagine how they survived without it — especially if they work in a sales capacity: live call transfer.  The Old Days  To understand why live call transfer is such a game changer — and why many sales professionals put it on top of their “most loved feature” list — let’s look at how things (don’t) work with a conventional…

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A New Twist on Some Old Wisdom: You DON’T Get What You DON’T Pay For

We’re all familiar with the wisdom that “you get what you pay for.” Frankly, there probably isn’t anyone out there who hasn’t learned this lesson the hard way, whether the situation involved a car repair, home improvement project, and the list goes on. Sometimes, we even KNOW that we’re headed towards disaster, but we just can’t help ourselves. We silence that little voice in our heads that says: “Are you seriously going to do this again?” Alas, we end up spending more money, wasting more time, and suffering more stress. So basically, we hit the trifecta of purchase-related misery.  However, there is another way to look at this old wisdom that, for some people — or maybe most people — would be more memorable and valuable: instead of trying to remember that we always get what we pay for, we…

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Message from the CEO: Why Our Customer Support Has Always Been — and Will Always Be — Based in the U.S.

A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why our customer support has always been —and always will be —based in the U.S. instead of outsourced to an offshore call center, even though it would be cheaper for us to do so. There are a few clear reasons for this decision. Customer Experience Our customers want, need, and deserve to speak (or email, chat or text) with a technical support representative who is going…

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Why Insurance Companies are Choosing Hosted VoIP

The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid. That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted VoIP phone system. Here are the key reasons why: Dramatic Cost Savings  The most important advantage of hosted VoIP is the cost savings, which can be anywhere from 20% to 50% (or more) each year. There are no CapEx costs, or ongoing maintenance, support or upgrade costs. Aside from affordable licenses, the only up-front (and minimal) expenditures are IP phones, back-up power supplies, and a managed router to monitor and support the system remotely. In addition, hosted VoIP is a scaleable and future-proofed investment with predictable monthly pricing. If insurance companies need additional numbers, they simply purchase more licenses. Conversely,…

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5 Reasons Why Nonprofit Organizations are Switching to a Cloud Telephone System

Ask anyone who works in (or volunteers for) a non-profit organization (NPO) what they need more than anything else to fulfill their life-changing — and in some cases, life-saving — mandate, and they’ll basically give you the same answer in a variety of ways: THEY NEED MORE TECHNOLOGY RESOURCES. NPOs: Not Just Important — but Essential Indeed, the notion that nonprofit organizations don’t need the same advanced tools as private businesses is simply not true. In fact, it’s arguable that nonprofit organizations need technology resources even more urgently, because so many people in the community are counting on them each day. That’s a lot of pressure and a heavy responsibility. But then again, folks who work in a nonprofit organization wouldn’t have it any other way. Part of what motivates them is knowing that their contribution isn’t just important, but…

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How a Hosted VoIP Phone System Makes an Unlimited Vacation Policy Work

Sometimes on the business landscape, there are ideas that at first thought — and often second and third thought as well — seem like impractical fantasies instead of viable strategies. No, we’re not talking about providing free coffee or ultra-fast wifi — which according to some employees should be enshrined in the Constitution. We’re talking about unlimited vacation policies.  In theory, an unlimited vacation policy isn’t truly unlimited; kind of like an all-you-can-eat buffet really isn’t all-you-can-eat (at some point, diminishing marginal returns kick in and one more scoop of mac and cheese could lead to a 911 call). Basically, an unlimited vacation policy is a deal between employers and employees that goes like this:  I, the employer, am willing to let you take off as much time as you want PROVIDED that all of the following boxes are checked:  You…

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North Carolina Public Charter Schools Annual Conference 2018

July 15-17, 2018: DigitalPhone.io is sponsoring the Sunday Night Reception and exhibiting at Sunset Beach NC for the North Carolina Association for Public Charter Schools annual conference this week. Today’s Public Charter Schools and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services make the difference! Charter schools are independently-operated public schools that have the freedom to design classrooms that meet their students’ needs. All charter schools operate under a contract with a charter school authorizer – usually a nonprofit organization, government agency, or university – that holds them accountable to the high standards outlined in their “charter.” It is common to see charter schools led by former teachers who wanted to take the lessons they learned in the classroom and apply those lessons to an entire school….

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Google Voice for Business? Sometimes, Google Isn’t Your Friend

We’re all familiar with the phrase “Google is your friend.” It’s what we say when someone has a question that could easily be answered by a quick Google search — everything from up-to-the-second baseball scores, to Tom Keen’s real job on “The Blacklist” (BTW he’s a covert operative). However, sometimes Google isn’t much of a friend. And for proof, all you need to do is ask businesses that have tried — and failed — to use Google Voice as their VoIP business phone system solution. What is Google Voice? Google Voice is Google’s cloud-based telephony platform that provides call forwarding, text, voicemail and voice services. Although Google Voice launched back in 2009, by their own admission Google has not made it a priority. That’s the nice way to put it. Here’s the not-so-nice (but frankly, more accurate) way according to…

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Message from the CEO: Happy Birthday, America!

Birthdays are associated with parties, cakes, and gifts. But at the heart of every birthday celebration — small or big — is an expression of something very powerful and special: gratitude. That’s because we aren’t just saying “happy birthday” to a family member, neighbor, friend or colleague. More importantly, we’re also saying THANK YOU for being a part of our lives. Well, today on behalf of the DigitalPhone.io team — including our family members who support us each day — I’d like to take this opportunity to say HAPPY BIRTHDAY and THANK YOU to the United States of America, and especially to all the men and women who have served and are serving our country. Your sacrifices, loyalty, dedication and bravery are an inspiration, and you are in our thoughts and prayers every day. DigitalPhone.io was born almost 20 years ago right…

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Fake News: What Conventional Phone Companies & Carriers Don’t Want You to Know About Hosted VoIP

  Regardless of what side of the political spectrum you fall — or maybe you think the best political party is no party at all — we can all agree that if there’s one thing we should learn from what’s happening in Washington, D.C., it’s that you can’t trust everything you hear or read. Of course, “fake news” isn’t a new idea. It’s been around for decades (or make that centuries). And it’s certainly not limited to politicians, commentators, and talking heads. Some businesses have made plenty of money generating fake news. Take for example the myths, half-truths and outright lies that some conventional phone companies and carriers spew about hosted VoIP. Fortunately, there is a wonderful antidote to fake news — it’s called FACTS. And that’s what we’re going to spotlight here as we highlight 5 things that conventional…

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hosted voip phone systems

Why Your IT Staff Will Jump for Joy When You Switch to Hosted VoIP

As a breed, IT professionals tend not to be the most emotional folks on the business landscape — and that’s a good thing. A calm, cool and detached perspective is essential for accurate analysis. After all, we want an evaluation of the current state of the network defense system or a forecast of future bandwidth needs to be backed by data and best practices, not by cheers and a marching band. However, there are times with IT professionals can’t help themselves and jump for joy — and maybe even shed tears of happiness. No, we aren’t talking about when end users stop saving passwords on sticky notes. We’re talking about when organizations switch from a bloated, old school landline phone system to a state-of-the-art hosted VoIP phone system. Here are 3 key reasons why, for IT staff, hosted VoIP is…

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4 Questions You MUST Ask Before Switching Your Current Hosted Telecommunication Provider

Many times in our professional and personal lives, we believe that the “grass is greener on the other side” — only to discover after making a change, that the grass isn’t greener at all. In fact, sometimes it’s not even grass, but the painted carpet stuff that they use in some sports stadiums. The reason we bring this up, is because some schools, businesses, and government agencies that are quite happy with their reliable and affordable hosted telecommunications provider, get seduced by a competitor that promises all kinds of benefits and extras — and for an “amazing low, low price.” It kind of has an infomercial feel to it. Yet in many cases, these promises never materialize. It’s all sizzle, and no steak. How do we know? Because we’ve been in the hosted telecommunications space for nearly 20 years, which…

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Is Your Hosted VoIP Phone System Recording Legally Compliant?

One of the most important features of a hosted VoIP phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes. However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage. To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls: The most important factor is consent. According to the Federal Communications Commission (FCC), business must obtain consent to record calls, regardless of whether the calling party is a customer, supplier, vendor, or anyone else. The good news here for businesses is that, unlike other types of consent, they do not need to receive this in writing. In most states (see note…

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VoIP Phone System Best Practices for Music On Hold

When it comes to VoIP phone system features, must of the spotlight shines on things that end users fall in love with, and can’t imagine working without (or how they managed before). We’re talking about featured like voicemail-to-email, live call forwarding, automatic call distribution, and so on. However, there’s another member of the VoIP phone system feature All Star team that sometimes gets overlooked, even though it’s a game-changer compared to what existed before: music on hold.  Below are 3 best practices to help businesses exploit this opportunity, and transform placing callers on hold from a risk into an advantage:  1. Choose Soothing Music or Useful Information  VoIP phone systems can be customized with either music or recorded messages. If the decision is to go with music, then it must be royalty-free to avoid copyright issues, and it should be…

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DigitalPhone.io Adds Key New Talent to Workforce

GREENSBORO, N.C. (PRWEB) MAY 30, 2018 Leading telecommunications firm DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand for its suite of solutions from businesses, government agencies, educational institutions and nonprofit organizations across the country. Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist. In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches. Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue increasing its nationwide footprint, and provide…

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voip phone systems extend business hours

How a VoIP Phone System Extends Your Business Hours

Today’s customers aren’t just demanding more solutions, better value and personalized support: they’re also insisting on getting answers, help and support when it fits their schedule. As Forbes notes: “Customers expect extended hours: 24/7 or as close as you can get.”  Here are the key ways that an affordable, scaleable, and mobile VoIP phone system turns: “sorry, our office is closed, please call back during regular business hours” into: “hello and thank you for your call — how may I help you?”  Get After-Hours Voicemails as Email Attachments With a conventional landline phone system, employees typically pick-up after-hour voicemails the next business day — which can lead to frustrated customers and lost opportunities. But with a VoIP phone system, voicemails can be automatically saved and sent as email attachments, which means they can be easily picked up anytime through any…

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3 Reasons Why a Business VoIP Phone System is FAR Superior to Video Conferencing Apps

New video conferencing apps (and often with perky laundry detergent-like names) seem to be popping up all the time. And while these apps offer some nice features, they are categorically not on the same level as an enterprise-grade business VoIP phone system. Here are the key reasons why in the showdown between a business VoIP phone system and video conferencing apps, it’s VoIP for the win every time: 1. Better Quality Video conferencing apps are notorious for choppy audio and lag. To be fair, this isn’t (usually) due to defects in the apps themselves. Rather, it’s that businesses don’t have the network infrastructure and bandwidth they need. Unfortunately, they only discover this after the video conference starts, and frustrated callers don’t see and can’t hear what’s going on. However, a business VoIP phone system isn’t an add-on: it’s the backbone…

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cloud telephone systems for seasonal businseses

‘Tis the (Other) Season: Why a Cloud Telephone System is Perfect for Seasonal Businesses

While all businesses have cyclical ebbs and flows, seasonal businesses such as those in the tourism, hospitality, landscaping, gardening, home improvement, and recreation industries have lofty peaks — and deep valleys. Indeed, for many seasonal businesses, 70% or more of their annual revenue rolls in during the spring and summer months. If they miss this window of opportunity, they’ll head into a long, painful winter filled with belt tightening, deep budget cuts and layoffs, and in more severe cases, a sell-off or shut down. To exploit their revenue potential, seasonal businesses typically go on a hiring blitz and onboard anywhere from a handful to hundreds of temporary new hires. That’s where a cloud telephone system enters the picture and makes a BIG difference. Here are the 3 key advantages: 1. Affordably and Immediately Assign Numbers  With a conventional landline telephone…

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VoIP Phone System Advanced Features: This Ain’t Your Parents (or your Grandparent’s) Caller ID

The year was 1987. An odd cartoon called The Simpsons made its debut. The average cost of a new house was $92,000. The Ford Escort was the #1 selling car. Millions of moviegoers flocked to see Lethal Weapon, Robocop and Dirty Dancing (“nobody puts baby in a corner”). Baggy dresses were all the rage for women, while a disturbing number of men donned suspender pants. And one more thing happened in 1987 that is more monumental than all of the above: a new telephone feature dubbed Caller ID arrived on the mainstream, and has been with us ever since.  However, just as (thankfully) baggy dresses and suspender pants have morphed into much more sophisticated fashion choices, caller ID has come a long, long way — but not for everyone. That’s because most businesses with conventional landline phone systems are still…

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cloud telephone system quality assurance

How We Ensure Cloud Telephone System Quality

At DigitalPhone.io, we’re proud and proven VoIP Solutions Specialists. And that means “one-and-done” customer relationships don’t fit with our business plan. For us to succeed and grow — which we’ve been doing for nearly 20 years — we need our customers to succeed. It’s not an option for them, and it’s not an option for us. And one of the ways that we ensure that our customers get full value from their cloud telephone system is by implementing a comprehensive quality assurance (QA) framework. Here are some of the best practices that drive our QA approach and strategy: Pre-Implementation Site Survey Before we implement a cloud telephone system on our customers’ premise (i.e. installing managed routers, back-up power supplies, IP phones, etc.), we conduct a comprehensive site survey to evaluate critical network aspects, such as usage patterns, traffic flows, WAN…

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Don't DIY a Business VoIP Phone System

Thinking of a “DIY” VoIP Phone System for Your Business? Think Again!

The strongest and most successful businesses aren’t those that out-spend their competitors. Rather, they out-smart them by knowing when taking a do-it-yourself (DIY) approach makes strategic and financial sense — and when it’s a really bad idea. What does this have to do with VoIP phone systems? It’s this: there are some mass market VoIP vendors in the marketplace that want businesses to think that a DIY VoIP business phone system is easy, smart and cost-effective. However, if you ask an overwhelming number of businesses that have been misled by this hype, you’ll discover that the experience is tedious, disappointing and expensive; the latter because within weeks (or sometimes days) of implementation, businesses are forced to call a VoIP Solutions Provider to come to the rescue, and put in place the phone system that they believed they were getting to…

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The Key Benefits of a VoIP Phone System Auto Attendant

VoIP phone systems offer many enterprise-grade calling features such as voicemail-to-email, video conferencing, live call forwarding, direct-inward-dial, and the list goes on. However, the one that most businesses instantly fall in love with — and wonder how they managed without — is auto attendant. Here are the key benefits 1. Full Customization An auto attendant is more than just an answering machine. It’s a functional and customizable 24/7 digital receptionist that lets callers quickly connect with the right individual or team, instead of having to go through a live operator or run the risk of getting “bounced around” because someone made a call forwarding mistake (with this being said, callers who do wish to contact a live operator can be given the option to do so). 2. Multiple Messages An auto attendant can be configured with multiple messages based on pre-set…

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cloud telephone systems drive sales results

5 Reasons Why Sales Professionals LOVE Cloud Telephone Systems

It doesn’t matter whether a business sells professional services, cool gadgets, delicious meals or anything else: while all employees have an important role to play, the fact is — and always will be — that the gateway to organizational success is sales. Indeed, without sufficient revenues, businesses cannot achieve their objectives or targets. And while sales numbers typically rise and fall due to cycles and other marketplace variables, a sustained drop in revenues inevitably — and terrifyingly — leads to layoffs, scale-backs, and in extreme cases, bankruptcies and shut downs. Given the importance of sales, it makes sense that successful businesses around the world are making the switch to an innovative cloud telephone system. Here are the 5 reasons why sales professionals LOVE this technology, and would rather give up their (sacred) expense account or vacation days than revert back…

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voip phone systems for financial advisory firms

Why Financial Advisory Firms are Switching to a Business VoIP Phone System

In an article for the New York Times, Craig Pfeiffer, CEO of the association representing the investment advisory solutions industry noted that: “the financial advice profession is under pressure to continue to move aggressively from a sales- and product-driven focus to a more comprehensive, advice-driven model delivering a personalized, streamlined experience to investors similar to what is happening in other industries.” As with disruptive shifts in any field — such as legal, healthcare — some financial advisory firms are successfully navigating this new client-centric landscape, while others are struggling. And it’s not surprising that many firms that see the future as filled with opportunities to embrace vs. obstacles to avoid have made the switch to VoIP. Here are the key reasons why financial advisory firms of all sizes — from small boutique operations to large enterprises — have switched to…

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cloud telephone systems make your small business look big

4 Ways that a Cloud Telephone System Makes Your Small Business Look BIG

Being at the helm of a large multinational enterprise has its perks, like incentive stock options, zipping around in a corporate jet, and team building getaways to an executive dude ranch (we’re not kidding). Yet with this being said, it’s also a great time to run a small business; especially since they account for a whopping 99.7% of all businesses in the U.S., and have provided two-thirds of all new jobs since the 1970s. So yes, big businesses get featured on magazine covers, but small business are — and always will be — the economic engine of the nation. However, there’s one thing that small businesses can’t afford to do if they want to avoid entering the dustbin of history: they can’t afford to look tiny. Otherwise, customers can get nervous and head to larger competitors. That’s where a cloud…

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How to Get Your Boss to Switch to a Cloud Telephone System

It’s not quite Mission: Impossible and you’re not expected to use your computer while dangling in mid air or wear scanner contact lenses. However, you know from experience that convincing The Powers That Be in your business to invest in a new solution can be a challenge — or a struggle. To be fair, it’s (probably) not that your boss delights in saying no, or enjoys borrowing a phrase from the universal parents playbook: “we’ll look into it at a later date.” It’s a lot more pragmatic and down to earth than that. Simply put, smart bosses — which are the kind that make decisions that keep folks (including you) employed — don’t loosen the purse strings because they think something looks interesting or seems like a good idea. Instead, they approve procurements based on data and facts. Fortunately, that’s…

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hosted voip call center

Does Your Business Need to Switch to a Hosted VoIP Call Center?

In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most importantly: enhance customer experience and satisfaction. However, many businesses that use a conventional premises-based PBX to support their call center aren’t reaping these rewards. Here are the three key challenges they face, and how they can permanently solve them by switching to a hosted VoIP call center:  Excessive Overhead Costs Premises-based call centers are very costly to operate. Reps and agents must be housed on-site, which drives up leasing, infrastructure and utility costs. In some cases, businesses are forced to move into larger and more expensive offices to accommodate a growing call center workforce.  With a hosted VoIP call center, businesses can deploy call center staff off-site in areas with…

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cloud telephone systems for hospitals

5 Reasons Why Hospitals are Switching to a Cloud Telephone System

As noted by HealthcareDIVE, today’s hospitals are under relentless pressure to find efficiencies that reduce operational costs, but without compromising patient care standards. In simpler terms: they need to do more with less. And that’s why hospitals across the country have made the switch to a cloud telephone system.  Here are 5 key reasons why a cloud telephone system helps hospitals do more with less:  Substantial Year-Over-Year Cost Savings With a cloud telephone system, hospitals eliminate the need to purchase, support and maintain costly PRIs, bonded T1s or other trunk lines that are required to connect their on-premises private branch exchange (PBX) to the local telephone company. This is because the system leverages the existing data network infrastructure. There is no need for a separate — and very costly — voice network. Furthermore, with a cloud telephone system there are…

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milennials cloud telephone system

How a Cloud Telephone System Helps Your Organization Recruit & Retain Millennials

Millennials — the people born from around the early 1980s to the late 1990s — now comprise the largest segment of the U.S. workforce. And by 2019, they’ll be the biggest adult population overall, surpassing Boomers and Generation Xers. Given this seismic demographic shift, it’s not surprising that businesses across all industries — from small startups to large enterprises — are aggressively trying to recruit and retain the millennials they need to drive today’s success, and lead tomorrow’s growth. If your organization is vying to onboard talented and high-potential millennials, then you’re well aware that competition is ferocious. But what you may not be aware of, is that your old school conventional premises-based landline phone system might be a human resource liability instead of an asset. Why is this the case? It’s because study after study — like the 2017…

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hosted voip phone systems for business

5 Reasons Why a Conventional Premises-Based Phone System is So Expensive

When we analyze a customer’s telecommunication needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!” Of course, there are several reasons why a hosted VoIP phone system dramatically reduces telecommunications costs — and we’ve highlighted some of the key factors in this article. However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why: 1. Maintenance Fees Maintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year. What’s more, most businesses have no choice but to pay the exorbitant fee, because they lack the in-house expertise to maintain the system on their own. It goes…

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hosted VoIP phone system FAQ

Hosted VoIP Phone System Frequently Asked Questions (FAQ)

If your organization is thinking of switching to a hosted VoIP phone system, then you certainly have a list of questions that our team will be delighted to answer. However, to give you the information you need even faster, we’ve put together a list of Frequently Asked Questions that we’ve received over the years. Ideally, the following will answer some of your questions, and our team will do the rest! Question: What is the number one reason that organizations switch to a hosted VoIP phone system? Answer: Every organization is unique, and has specific need priorities, objectives, risks and opportunities. With this in mind, generally speaking the number one reason that organizations switch to a hosted VoIP phone system is — not surprisingly — to measurably reduce telecommunication costs by anywhere from 25% to over 50% per year. Another major…

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Hosted Business VoIP Phone System for Law Firms

3 Reasons Why Law Firms are Switching to a Hosted Business VoIP Phone System

Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice area and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business VoIP phone system. And since lawyers as a breed are trained to be highly skeptical — which is a good thing! — it’s not surprising that the reasons that they’re making the switch has nothing to do with marketing hype, and everything to do with pragmatic advantages and benefits. Below are the 3 most important: 1. Dramatically Lower Costs While each law firm is unique, it’s not uncommon to save anywhere from 30% to over 50% a year in telecommunications costs after switching to a hosted business VoIP phone system. This is because there is no expensive on-premise PBX…

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live call monitoring hosted voip phone system

What are the Benefits of Live Call Monitoring with a Hosted VoIP Phone System?

If you ask employees why they love their hosted VoIP phone system and would sooner call in sick or stage a sit-in before going back to a conventional landline system, they’ll usually focus on features, features and yet more features. Indeed, whether they’re using video conferencing to connect face-to-face with colleagues, getting voicemails and faxes delivered to their inbox, creating customized auto-attendant greetings — and the list goes on — the biggest complaint that employees have about a hosted VoIP phone system is that they didn’t get one sooner. At the same time, supervisors are also big hosted VoIP phone system fans thanks to a innovative feature called Live Call Monitoring. What is Live Call Monitoring? As the term suggests, Live Call Monitoring is a feature that allows supervisors (as well as managers, mentors, or any other authorized hosted VoIP…

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hosted voip mobile productivity

5 Ways that a Hosted VoIP Phone System Boosts Mobile Productivity

In the past across most industries and sectors, remote workers were the exception (and we’d all hear them brag at parties about their glorious office-less job). However, these days remote working isn’t just trending, but it’s the norm! 3 Out of 4 Workers Will Be Mobile by 2020  According to research from IDC, the number of mobile workers in the U.S. will grow to a staggering 105.4 million by 2020, at which time approximately 3 out of every 4 employees will work at least part — if not all — of the time away from the office. Given the surge in remote working, it’s easy to understand why businesses of all sizes — from small startups to large enterprises — are investing in systems and solutions that boost mobile productivity. And one of the ways that they’re achieving this mission…

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hosted voip business phone system

10 Reasons Why Hosted VoIP is a MUST for Multi-Site Organizations

If your organization has two or more locations — regardless of whether you’re in the B2B, B2C, B2B2C or B2G space — then the smartest thing you can do to your conventional landline phone system is get rid of it ASAP, and switch to a feature-rich cloud-based hosted VoIP solution. Here are the 10 key reasons why hosted VoIP is a MUST for multi-site organizations, and should be at the top of your strategic to-do list if you want (or need) to dramatically reduce costs, improve communication, enhance customer experience, and ultimately boost the bottom line in both the short and long-term: Instead of working in separate silos, all employees across the organization are connected on a single, centralized platform. They can efficiently collaborate and communicate as if they were working in the same office, even if they’re located in…

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office move telecommunications

Why Switching to a Virtual PBX System Before Your Office Move is a Smart Idea

Across the country, hundreds of thousands of businesses — from small firms to large enterprises — have upgraded from a costly and limited on-premises PBX phone system (a.k.a. landline system), to an advanced, feature rich and future-proof virtual PBX system (a.k.a. hosted VoIP system). If your organization is eager to join the ranks of your counterparts — and indeed, your competitors — who are reaping the rewards of a virtual PBX system, then you may be holding off until after a scheduled office move is complete. Here are three reasons why the delay is unnecessary, and even counter-productive:  1. Moving the system doesn’t cost a cent. Moving an on-premises PBX phone system is time consuming, complex and must be done by telecommunications specialists vs. traditional moving companies— which means that there’s a hefty price tag involved. But moving a virtual PBX phone…

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hosted voip phone systems

How Hosted VoIP Phone Systems Optimize Call Management During Vacation Season

As the temperatures outside (finally) start to climb and the days get increasingly longer, organizations are gearing up to face an annual challenge: managing calls during the holidays.  Indeed, while customers usually tolerate hearing a “Thank you for your call, our office is closed today…” message during Federal holidays such as Easter, Memorial Day, Independence Day, Labor Day and Columbus Day, they are much less impressed when they are forced to leave voicemail after voicemail — or stay on hold for excessive amounts of time — because employees are on vacation. Fortunately, there’s where a hosted VoIP phone system bridges the gap. Here are 4 key ways that a hosted phone system optimizes call management during vacation season:  Hunt Groups and Ring Groups A hunt group is when specified phones ring in succession. For example, one number will ring twice,…

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on-premises voip

Here’s Why IT Teams Hate In-House PBX+SIP Trunking

Some businesses are led to believe — typically by smooth-talking vendors — that they can reap the rewards of a hosted VoIP phone system for a fraction of the cost, merely by purchasing a cheap in-house PBX phone system and adding (relatively) inexpensive SIP lines. However, as we’ve discussed previously this configuration doesn’t add up to a legitimate, feature-rich and enterprise-grade hosted VoIP phone system. Instead, it leads to endless configuration obstacles, greater business continuity risk, severely limited feature options and integrations, and one other problem that never goes away: an excessive burden on in-house IT teams. Here’s why: vendors who sell cheap in-house PBX systems gloss over the fact that it’s NOT a “plug and play” experience. Why do they withhold this critical information? It’s simple: if businesses realized what was in store for their IT team, they would…

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PBX phone systems

Why Your Premise-Based PBX Phone System Could Cost You Customers

The importance of business continuity cannot be underestimated; especially for small and mid-sized businesses. Going “off the grid” for even a few minutes — let alone a few hours or even days — can convince unimpressed customers to head for the exit, and straight to a competitor.  However, often without their consent or awareness, many businesses are at risk of losing both current and future customers — not because of anything that they’re doing wrong, but because they’re saddled with a premise-based PBX phone system.  Here is why: a premise-based PBX phone system essentially connects businesses to the phone company through underground copper wires. This “technology” hasn’t fundamentally changed since the 19th century. If anything happens to those wires, if the power goes out, or if the PBX system suffers an internal failure (and there are multiple ways this can…

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Is Your Organization Being Held Back by a Premise-Based PBX Phone System?

A growing number of organizations are saying goodbye to their conventional analog premise-based analog PBX phone system, and hello to a cost-effective, feature-rich and future-proofed hosted VoIP phone system. Here are the key reasons why they’re saying farewell to their premise-based system — and not looking back: Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable. No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long distance costs). As such, it’s virtually impossible for organizations to know how much their monthly, quarterly and annual telecommunications costs will be. This often leads to budget shortfalls — which ultimately leads to greater risks and higher overall operating costs. Lack of scalability:…

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voip phone system

In-House PBX+SIP Trunking vs. Hosted VoIP: What’s the Smarter Phone System Investment?

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.” This doesn’t necessarily mean getting the cheapest price. It means that organizations need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value. However, just like consumers, sometimes organizations can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, organizations in this situation are forced to absorb the excess costs or purchase a replacement. Either way, it’s costly, time consuming, risky and frustrating. Here’s what the above has to do with business VoIP phone systems. Some organizations are led to believe that they’ll get the most for…

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cloud fax voip faxing

5 Reasons Why Organizations are Using Cloud Faxing

A few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back to circa 1988, you’ll be greeted by an orchestra of screeching fax machines (don’t worry, it’s a screech of joy, not of pain).  Well, here we are about to enter the third decade of the 21st century, and traditional fax machines are few and far between. In fact, some millennial doctors have no idea what to do with this ancient technology. But does this mean faxing is dead? Not at all!  On the contrary, faxing is alive and well. But like many other technologies, it…

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voip business phone systems

4 Reasons to Choose a Local VoIP Vendor

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and buy local.” Let’s start with the first part of this advice: think global. What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification, and call analysis, and reporting. And of course, the system must be quick to learn and easy-to-use.  Now for the next part of this advice: buy local. Choosing a local VoIP vendor — and in this context, local can also be…

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4 Ways that a VoIP Phone System Optimizes Customer Experience

On today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and price. In other words, within a couple of years the vast majority of customers in both B2C and B2B spaces will knowingly, willingly, and happily pay more for something from a business than they could from its competitors, provided they feel as though they’re getting great service and support. Of course, price position and value will still matter (because they’ll always matter). But leaning forward to close the gap with customers will increasingly determine whether a business will have a prosperous future — or if…

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voip phone system

4 Signs that Your Business Should Upgrade to a VoIP Phone System

In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future. For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may be thrust upon us. Now, what does this have to do with telecommunications? It’s this: businesses also receive warning signs that their conventional landline phone system is no longer supporting their success and growth — on the contrary, it’s bogging them down and pulling them back. And while these signs aren’t as blatant as a car dashboard warning light, they’re pretty easy…

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voip phone systems boost employee efficiency

3 Ways that a VoIP Phone System Increases Employee Efficiency

Recently, we highlighted the main reasons why a VoIP phone systems helps organizations dramatically reduce their telecommunications costs. However, while saving money is always a winning strategy, there are several other reasons why more and more businesses, government agencies and educational institutions are choosing a VoIP phone system — and one of the most compelling that it measurably increases employee efficiency. Here are 3 key ways that a VoIP phone system helps organizations get more out of their workforce: VoIP Phone Systems Gets New Hires On-the-Grid Right Away With a conventional landline phone system, it can take weeks for new hires to get their own phone number. Until then, they either have to share a number with a colleague, or all of their calls are automatically routed to a voicemail box that they must check throughout the day (and perhaps…

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voip phone system

How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example: They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.” They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate. They must ensure security, compliance, and system-wide continuity at all times. That’s where DigitalPhone.io’s VoIP hosted phone system enters the picture, and ticks all of these mission-critical boxes. Affordable, Scalable, Secure & Easy to Change Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from DigitalPhone.io is affordable, scalable, secure, and easy to change — whether…

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Telecommunications Fraud Management: What it is, and How We’re Preventing It

Let’s start with this: telecommunications fraud isn’t new. Since phone systems were invented centuries ago, there has always been a very small — but not insignificant, and certainly not harmless — segment of the population that has sought to exploit them, in order to benefit improperly or illegally. Growing Costs   However, what has changed in recent years is the growing cost and prevalence of telecommunications fraud. A recent survey by the Communications Fraud Control Association (CFCA), a not-for-profit global education organization, pegged worldwide telecommunications fraud losses in 2017 at $29.2 billion. The CFCA also listed the top 10 methods that fraudsters use to breach telecommunications systems: Subscription Fraud (Identity) PBX Hacking IP PBX Hacking Subscription Fraud (Application) Subscription Fraud (Credit Muling/Proxy) Abuse of Service Terms and Conditions Account Takeover Internal Fraud/Employee Theft Phishing/Pharming Payment Fraud How We’re Protecting Our…

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8 Best Practices for Making Cloud Business VoIP Phone Systems More Secure

On today’s worsening cyber threat landscape, security is a top-of-mind concern — and cloud business phone systems are fundamentally designed to be part of the solution. To that end, here are 8 best practices for making cloud VoIP business phone systems more secure against data leaks, malware attacks, and other threats: Use Network Encryption The voice/data network should use both WPA-2 encryption and WPA password security, and all employees who use the VoIP phone system through their desktop, laptop, tablet or smartphone should have strong encryption protection.  Deploy a Next-Generation Security Gateway Appliance Next-generation security gateway appliances can be configured as a firewall, LAN or WAN router, VPN appliance, DHCP Server, DNS Server, and IDS/IPS with optional packages to deliver a high performance, high throughput front-line security architecture at a low price per gigabit. Secure Devices Securing devices involves eliminating…

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voip business phone systems

Debunking 4 Myths about Cloud Business VoIP Phone Systems

Some myths in life are perfectly fine to be left as-is. For example, even the most practical of parents don’t want to be responsible for shattering their young child’s belief that Santa Claus lives in the North Pole with a tribe of friendly reindeer and elves. And what parent hasn’t silently said a “thank you” to the great soul who invented the Tooth Fairy. Seriously: is there a better bargain in the world than spending a few bucks to have a child look forward to losing a tooth vs. dread it?  However, there are some persistent myths that aren’t fun or functional — and like many disruptive technology-led solutions, cloud business VoIP phone systems are caught up in the misinformation net. Fortunately, debunking these myths doesn’t take a lot of heavy lifting. It simply takes clear, basic facts. To that…

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voip business phone system

5 Questions to Ask Prospective VoIP Solutions Providers Before You Sign on the Dotted Line

As we have looked at previously, there are three categorically different types of VoIP business phone system companies in the marketplace: do-it-yourself mass market vendors, carrier service providers, and established VoIP Solutions Providers. Clearly, you want to partner with a VoIP Solutions Provider, and steer as clear as possible from the other types of companies — because your happiness, success, ROI and shortest path to value all depend on it. To help you make this critical choice — and filter out companies that are unworthy of your time from those that deserve your consideration — here are 5 questions to ask prospective VoIP Solutions Providers before you sign on the dotted line: Do you specialize in business VoIP phone systems? It’s vital that any vendor on your shortlist specializes in business VoIP phone systems. It cannot be something that they…

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voip business phone systems

Understanding the 3 Different Types of VoIP Vendors

Businesses that want to take advantage of an innovate, state-of-the-art business VoIP phone system need to make important decisions such as what type of technology they need, how many users they want to support, what kind of features they want (e.g. video calling, IVR, etc.), whether to add certified IP phones, and so on. Obviously, these are critical issues and cannot be overlooked or neglected. However, before diving into the details, businesses need to take a step back and ask an even more fundamental question that, more than any other, determines whether their experience and investment will be rewarding vs. regrettable: what kind of VoIP vendor should we choose? At first glance, this question may seem strange or even irrelevant. After all, aren’t all VoIP vendors basically the same? The answer to that is a categorical, definitive NO. That’s because…

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VoIP business phone systems

How VoIP Phone Systems Keep Businesses “On the Grid” 24/7/365

One of the most critical objectives for all businesses — regardless of whether they are dynamic new startups or large established enterprises — is business continuity. That’s because productivity grinds to a halt when workers cannot instantly connect and collaborate, and customers who fail to reach their desired party — or who do not receive a prompt callback after leaving a message — are likely to head to a more responsive competitor. Indeed, business continuity is not just an important priority: it is a mission critical objective. Fortunately, that’s where VoIP phone systems enter the picture and make a transformative difference. Below, we highlight the key reasons how VoIP phone systems ensure business continuity, and keep businesses “on the grid” 24/7/365: Automatic Network Aggregation Automatic network aggregation enables seamless failover in the event of a local power outage — both…

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cloud business VoIP phone systems

5 Ways that Cloud Business VoIP Phone Systems Dramatically Reduce Costs

While cloud business VoIP phone systems are technologically advanced and innovative, the key factor that convinces thousands of businesses, schools and government organizations each year to make the switch from conventional landline systems is not a new concept. In fact, it’s about as “old school” as it gets, and has been a #1 business priority since, well, forever: they want to save money! Below, we highlight 5 ways that cloud business phone systems dramatically reduce costs — and not just on a one-time basis, but year after year: No on-site private branch exchange (PBX) to purchase and install. With a cloud business VoIP phone system, all hardware is housed off-site with the Solutions Provider — which means that businesses don’t have to spend tens of thousands of dollars to purchase and install an on-site private branch exchange (PBX) system.  No…

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