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4 Questions You MUST Ask Before Switching Your Current Hosted Telecommunication Provider

Many times in our professional and personal lives, we believe that the “grass is greener on the other side” — only to discover after making a change, that the grass isn’t greener at all. In fact, sometimes it’s not even grass, but the painted carpet stuff that they use in some sports stadiums. The reason we bring this up, is because some schools, businesses, and government agencies that are quite happy with their reliable and affordable hosted telecommunications provider, get seduced by a competitor that promises all kinds of benefits and extras — and for an “amazing low, low price.” It kind of has an infomercial feel to it. Yet in many cases, these promises never materialize. It’s all sizzle, and no steak. How do we know? Because we’ve been in the hosted telecommunications space for nearly 20 years, which…

Is Your Hosted VoIP Phone System Recording Legally Compliant?

One of the most important features of a hosted VoIP phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes. However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage. To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls: The most important factor is consent. According to the Federal Communications Commission (FCC), business must obtain consent to record calls, regardless of whether the calling party is a customer, supplier, vendor, or anyone else. The good news here for businesses is that, unlike other types of consent, they do not need to receive this in writing. In most states (see note…

VoIP Phone System Best Practices for Music On Hold

When it comes to VoIP phone system features, must of the spotlight shines on things that end users fall in love with, and can’t imagine working without (or how they managed before). We’re talking about featured like voicemail-to-email, live call forwarding, automatic call distribution, and so on. However, there’s another member of the VoIP phone system feature All Star team that sometimes gets overlooked, even though it’s a game-changer compared to what existed before: music on hold.  Below are 3 best practices to help businesses exploit this opportunity, and transform placing callers on hold from a risk into an advantage:  1. Choose Soothing Music or Useful Information  VoIP phone systems can be customized with either music or recorded messages. If the decision is to go with music, then it must be royalty-free to avoid copyright issues, and it should be…

DigitalPhone.io Adds Key New Talent to Workforce

GREENSBORO, N.C. (PRWEB) MAY 30, 2018 Leading telecommunications firm DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand for its suite of solutions from businesses, government agencies, educational institutions and nonprofit organizations across the country. Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist. In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches. Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue increasing its nationwide footprint, and provide…

How a VoIP Phone System Extends Your Business Hours

Today’s customers aren’t just demanding more solutions, better value and personalized support: they’re also insisting on getting answers, help and support when it fits their schedule. As Forbes notes: “Customers expect extended hours: 24/7 or as close as you can get.”  Here are the key ways that an affordable, scaleable, and mobile VoIP phone system turns: “sorry, our office is closed, please call back during regular business hours” into: “hello and thank you for your call — how may I help you?”  Get After-Hours Voicemails as Email Attachments With a conventional landline phone system, employees typically pick-up after-hour voicemails the next business day — which can lead to frustrated customers and lost opportunities. But with a VoIP phone system, voicemails can be automatically saved and sent as email attachments, which means they can be easily picked up anytime through any…

3 Reasons Why a Business VoIP Phone System is FAR Superior to Video Conferencing Apps

New video conferencing apps (and often with perky laundry detergent-like names) seem to be popping up all the time. And while these apps offer some nice features, they are categorically not on the same level as an enterprise-grade business VoIP phone system. Here are the key reasons why in the showdown between a business VoIP phone system and video conferencing apps, it’s VoIP for the win every time: 1. Better Quality Video conferencing apps are notorious for choppy audio and lag. To be fair, this isn’t (usually) due to defects in the apps themselves. Rather, it’s that businesses don’t have the network infrastructure and bandwidth they need. Unfortunately, they only discover this after the video conference starts, and frustrated callers don’t see and can’t hear what’s going on. However, a business VoIP phone system isn’t an add-on: it’s the backbone…

The Market Value of VoIP Predicted to Skyrocket; ULTATEL Advises Businesses, Analyzes Trends

(24th May 2018) The researchers have claimed that VoIP market shoots up with a forecasted value of $206.9 billion and 350.6 million users by the year 2022. According to a report, the market of VoIP is expected to touch the sky with a value of $140.87 billion by the year 2022, but according to a second market report, the potential for reaching the sky will become greater as the predicted value according to this report is $205.9 billion. This forecasted growth shows that the subscriber-based service is about to grow a long way since 2013. The CEO of ULTATEL Amr Ibrahim says: “more businesses are trying to identifying the benefits of VoIP services because the whole industry is seeing a massive growth” He also said that “Most large companies and even new startups now watching that cloud-based phone services are…

‘Tis the (Other) Season: Why a Cloud Telephone System is Perfect for Seasonal Businesses

While all businesses have cyclical ebbs and flows, seasonal businesses such as those in the tourism, hospitality, landscaping, gardening, home improvement, and recreation industries have lofty peaks — and deep valleys. Indeed, for many seasonal businesses, 70% or more of their annual revenue rolls in during the spring and summer months. If they miss this window of opportunity, they’ll head into a long, painful winter filled with belt tightening, deep budget cuts and layoffs, and in more severe cases, a sell-off or shut down. To exploit their revenue potential, seasonal businesses typically go on a hiring blitz and onboard anywhere from a handful to hundreds of temporary new hires. That’s where a cloud telephone system enters the picture and makes a BIG difference. Here are the 3 key advantages: 1. Affordably and Immediately Assign Numbers  With a conventional landline telephone…

VoIP Phone System Advanced Features: This Ain’t Your Parents (or your Grandparent’s) Caller ID

The year was 1987. An odd cartoon called The Simpsons made its debut. The average cost of a new house was $92,000. The Ford Escort was the #1 selling car. Millions of moviegoers flocked to see Lethal Weapon, Robocop and Dirty Dancing (“nobody puts baby in a corner”). Baggy dresses were all the rage for women, while a disturbing number of men donned suspender pants. And one more thing happened in 1987 that is more monumental than all of the above: a new telephone feature dubbed Caller ID arrived on the mainstream, and has been with us ever since.  However, just as (thankfully) baggy dresses and suspender pants have morphed into much more sophisticated fashion choices, caller ID has come a long, long way — but not for everyone. That’s because most businesses with conventional landline phone systems are still…

QY Research Group is adding Business VoIP Market Research Report their Database

(SATPRNEWS, May 16th, 2018) To improve source-to-contract cycle performance in the Worldwide business VoIP market, the report provides actionable insight. It helps sourcing professionals develop better category strategies, understand supplier, enhance savings, market challenges, and best practices implementation. This report provides an in-depth research about the condition of global business VoIP projects and market and an overview of its overall growth in the market. It also provides the important elements of the market and across extremely important global regions in detail. A number of primary and secondary data has been carried out, just to collect data for concluding this specific report. There are many industry based analytical techniques that have been narrowed down for a good understanding of this complex market. The Global business market VoIP market report 2017, is an in-depth and professional study on the current condition of…

How We Ensure Cloud Telephone System Quality

At DigitalPhone.io, we’re proud and proven VoIP Solutions Specialists. And that means “one-and-done” customer relationships don’t fit with our business plan. For us to succeed and grow — which we’ve been doing for nearly 20 years — we need our customers to succeed. It’s not an option for them, and it’s not an option for us. And one of the ways that we ensure that our customers get full value from their cloud telephone system is by implementing a comprehensive quality assurance (QA) framework. Here are some of the best practices that drive our QA approach and strategy: Pre-Implementation Site Survey Before we implement a cloud telephone system on our customers’ premise (i.e. installing managed routers, back-up power supplies, IP phones, etc.), we conduct a comprehensive site survey to evaluate critical network aspects, such as usage patterns, traffic flows, WAN…

Cloud PBX Sees Promising Growth: Based on Market Research and Global Market Segmentation

(Market Research Future) May 2018. Cloud technology is gaining popularity among various business sectors and aimed at achieving an effective and cost-efficient means of performing multiple jobs. The communication technology has also been upgrading with the assistance of cloud technology. Cloud PBX can now deliver all the basic elements of a customary PBX and effectively substitutes the on-site PBX hardware. According to Market Research Future report, there has been a growing demand for VoIP and cloud PBX and it is going to be larger than ever in the future. Irrespective of their size, every business seems ready to shift from the outdated phone system to VoIP and is looking ahead for cloud solution for a decrease in operational expense. Cloud PBX also offers a reduction in duration required for deployment and activation of new services. Reduced cost has been identified…

Thinking of a “DIY” VoIP Phone System for Your Business? Think Again!

The strongest and most successful businesses aren’t those that out-spend their competitors. Rather, they out-smart them by knowing when taking a do-it-yourself (DIY) approach makes strategic and financial sense — and when it’s a really bad idea. What does this have to do with VoIP phone systems? It’s this: there are some mass market VoIP vendors in the marketplace that want businesses to think that a DIY VoIP business phone system is easy, smart and cost-effective. However, if you ask an overwhelming number of businesses that have been misled by this hype, you’ll discover that the experience is tedious, disappointing and expensive; the latter because within weeks (or sometimes days) of implementation, businesses are forced to call a VoIP Solutions Provider to come to the rescue, and put in place the phone system that they believed they were getting to…

Growth Prospects in the SIP Trunking Services and VoIP Access Market of North America

The SIP trunking services and VoIP access market has maintained its pace to become the default source of connection between on-site consumer platform and the PSTN (public switched telephone network). They are also expected to hold their stance prominently in supporting the efforts of a large number of revolutionary businesses towards digital transformation. The next generation voice access services include: Basic VoIP Access Services: These are congregated access lines linking with basic low-end structures or primarily with telephony endpoints usually via ATAs (analog telephone adapters). VoIP Trunking: These are joined access lines linking through TDM (time division multiplexing) enterprise telephony platforms. SIP (Session Initiation Protocol) Trunking: These are converged access lines linking with IP based telephony platforms. The market drivers that are having a positive effect on the SIP trunking services and VoIP access market of North America along with…

The Key Benefits of a VoIP Phone System Auto Attendant

VoIP phone systems offer many enterprise-grade calling features such as voicemail-to-email, video conferencing, live call forwarding, direct-inward-dial, and the list goes on. However, the one that most businesses instantly fall in love with — and wonder how they managed without — is auto attendant. Here are the key benefits 1. Full Customization An auto attendant is more than just an answering machine. It’s a functional and customizable 24/7 digital receptionist that lets callers quickly connect with the right individual or team, instead of having to go through a live operator or run the risk of getting “bounced around” because someone made a call forwarding mistake (with this being said, callers who do wish to contact a live operator can be given the option to do so). 2. Multiple Messages An auto attendant can be configured with multiple messages based on pre-set…