News

5 Questions to Ask Prospective VoIP Solutions Providers Before You Sign on the Dotted Line

As we have looked at previously, there are three categorically different types of VoIP business phone system companies in the marketplace: do-it-yourself mass market vendors, carrier service providers, and established VoIP Solutions Providers. Clearly, you want to partner with a VoIP Solutions Provider, and steer as clear as possible from the other types of companies — because your happiness, success, ROI and shortest path to value all depend on it. To help you make this critical choice — and filter out companies that are unworthy of your time from those that deserve your consideration — here are 5 questions to ask prospective VoIP Solutions Providers before you sign on the dotted line: Do you specialize in business VoIP phone systems? It’s vital that any vendor on your shortlist specializes in business VoIP phone systems. It cannot be something that they…

Understanding the 3 Different Types of VoIP Vendors

Businesses that want to take advantage of an innovate, state-of-the-art business VoIP phone system need to make important decisions such as what type of technology they need, how many users they want to support, what kind of features they want (e.g. video calling, IVR, etc.), whether to add certified IP phones, and so on. Obviously, these are critical issues and cannot be overlooked or neglected. However, before diving into the details, businesses need to take a step back and ask an even more fundamental question that, more than any other, determines whether their experience and investment will be rewarding vs. regrettable: what kind of VoIP vendor should we choose? At first glance, this question may seem strange or even irrelevant. After all, aren’t all VoIP vendors basically the same? The answer to that is a categorical, definitive NO. That’s because…

How VoIP Phone Systems Keep Businesses “On the Grid” 24/7/365

One of the most critical objectives for all businesses — regardless of whether they are dynamic new startups or large established enterprises — is business continuity. That’s because productivity grinds to a halt when workers cannot instantly connect and collaborate, and customers who fail to reach their desired party — or who do not receive a prompt callback after leaving a message — are likely to head to a more responsive competitor. Indeed, business continuity is not just an important priority: it is a mission critical objective. Fortunately, that’s where VoIP phone systems enter the picture and make a transformative difference. Below, we highlight the key reasons how VoIP phone systems ensure business continuity, and keep businesses “on the grid” 24/7/365: Automatic Network Aggregation Automatic network aggregation enables seamless failover in the event of a local power outage — both…

5 Ways that Cloud Business VoIP Phone Systems Dramatically Reduce Costs

While cloud business VoIP phone systems are technologically advanced and innovative, the key factor that convinces thousands of businesses, schools and government organizations each year to make the switch from conventional landline systems is not a new concept. In fact, it’s about as “old school” as it gets, and has been a #1 business priority since, well, forever: they want to save money! Below, we highlight 5 ways that cloud business phone systems dramatically reduce costs — and not just on a one-time basis, but year after year: No on-site private branch exchange (PBX) to purchase and install. With a cloud business VoIP phone system, all hardware is housed off-site with the Solutions Provider — which means that businesses don’t have to spend tens of thousands of dollars to purchase and install an on-site private branch exchange (PBX) system.  No…

Leading Hosted Telecommunications Firm DigitalPhone.io Kicks off 2018 by Expanding Senior Sales and Support Teams

DigitalPhone.io, a leading hosted telecommunications that serves businesses, government organizations and educational institutions across the country, has accelerated its strategic growth plans by significantly expanding its senior sales and support teams. DigitalPhone.io’s new team members include: Account Executives Samantha Shires, Walter Townsend, Chris Villa and Joan Wilkerson; Senior VoIP Engineer Chris Norris; Senior Support Engineer Rob Mitchell; Support Center Manager Steven Hinkle; and New Customer Onboarding Specialist Mitchell Smith. These talented professionals join a leadership team helmed by Founder and CEO Nicky Smith, who launched DigitalPhone.io (formerly Carolina Digital) in 2000, and has since developed the company into a full-service enterprise-grade solutions provider with an expanding nationwide footprint. “Hiring for technical acumen is not difficult, because there are many people who have strong telecommunications knowledge,” commented Smith. “But what we focus on when we hire are personality, attitude and character….

Are We at the End of Broadband Growth?

A recent report by the Leichtman Research Group looks at overall historic broadband penetration rates. In looking at the results I immediately asked the question if we have topped out with US broadband penetration rates. The study shows that 82% of homes now have a home broadband connection. Another 2% of homes get an Internet connection from other source like dial-up or satellite, meaning that the overall number of households with some kind of home broadband connection is 84%. But compare that to 2012. In that year 76% of homes had a home broadband connection while 7% got broadband in some other matter – a total market penetration in 2012 of 83%. This means that the composite growth of homes that have added broadband from 2012 until now is only 1% (84% compared to 83%) During that time the big…

Net Neutrality Decision by FCC

We’re disappointed in the FCC decision to gut Net Neutrality protections that ushered in an unprecedented era of innovation, creativity & civic engagement. This is the beginning of a legal battle between service and content provider and the companies that deliver Internet to businesses and consumers. DigitalPhone.io stands w/ innovators, large & small, to oppose this misguided FCC order. A lot of our customers have asked about our position on the FCC repealing Net Neutrality rules yesterday and if we plan to slow down/speed up access to Internet services. In the spirit of equal and fair access, we have always and will always allow our customers to access all Internet websites, applications and services equally. We will not be changing the high quality and equal service we provide to our customers, will not profit from the rules being repealed and…

DigitalPhone.io Launches Wireless Internet Backup Solution to ensure 24×7 Continuity

Leading Hosted Telecommunications Provider DigitalPhone.io Launches Wireless Internet Backup Solution to Ensure 24×7 Continuity DigitalPhone.io, a pioneering hosted telecommunications firm that serves businesses, government agencies, and educational institutions nationwide, has launched a state-of-the-art wireless backup solution that provides customers with 24×7 continuity in the event of an unexpected disruption to their primary internet connection. The new wireless internet backup solution relies on AT&T’s powerful LTE network, and uses a discrete LTE-certified cellular modem manufactured by Cradlepoint. Once installed, the solution immediately switches to a fast, reliable and secure wifi network when the primary internet connection goes offline or is under-performing. Customers do not have to manage any configurations, and equipment/data packages can be customized to meet specific connectivity goals and budget considerations. As a result of the new wireless internet backup solution, DigitalPhone.io’s customers are assured that in the event…

DigitalPhone.io – Yealink Education Reseller Certification Program

With a focus on Government and Education sales Yealink as recognized DigitalPhone.io under their Education Reseller Certified Program. This will give DigitalPhone.io direct resources, additional training to support the unique requirement for Educational sales. Yealink is committed to the the Education market as offers Certified Education Partners the tools to successfully deploy Yealink products in K-12 and Higher Education schools, colleges and universities. For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@DigitalPhone.io. About Yealink Yealink (Stock Code: 300628) is a global leading unified communication (UC) terminal solution provider that primarily offers video conferencing systems and voice communication solutions. Founded in 2001, Yealink leverages its independent research and development and innovation to pursue its core mission: “Easy collaboration, high productivity.” The company’s high-quality UC terminal solutions enhance the work efficiency and competitive advantages of its customers in over 100 countries. Yealink is…

AT&T begs Supreme Court to destroy the internet

AT&T and several other companies, last week petitioned the Supreme Court to overturn Obama-era internet regulatory rules. Here we go again, again. AT&T’s continuing fight to repeal net-neutrality shares so much in common with the GOP healthcare bill that they may as well start being packaged together. Both of them keep getting shot down, but like any grade-B horror movie-icon from the 1980’s, they keep returning in increasingly more stupid forms as shitty sequels to an already terrible premise. The head of the FCC, Ajit Pai, appears to be struggling to find a way to justify his existence to the people who matter most: internet service providers (ISPs) with deep pockets and very specific expectations for the politicians they support. He’s named personally as an advocate for AT&T’s latest evil plan to fuck up the internet, in the petition. While AT&T’s lawyers make…

DigitalPhone.io Restores & Improves Telecommunication Services for Middle River Regional Jail

September 8, 2017 – Leading Hosted Telecommunications Provider DigitalPhone.io Restores & Improves Telecommunication Services for Middle River Regional Jail DigitalPhone.io, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, has completed a successful implementation that involved restoring and improving telecommunication services for Middle River Regional Jail in Verona, Virginia. Middle River Regional Jail is a secure adult detention facility that operates under the Virginia Department of Corrections Minimum Standards for Jails and Lockups. Built in 2006 on a 28-acre site, the facility has a 902 bed capacity and is approximately 212,020 square feet. Staff at Middle River Regional Jail reached out to DigitalPhone.io after an unexpected failure to one of its uninterrupted power supplies. This significantly diminished system capacity (note: no inmate-related services at any time were impacted or at risk), and increased the risk of a…

DigitalPhone.io Implements Multi-Location VoIP Phone System for Leading Dermatology Practice

August 29, 2017 – DigitalPhone.io, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, announced that it has wrapped-up a successful VoIP phone system implementation for Blue Ridge Dermatology Associates, a leading North Carolina dermatology practice. “We wanted to continue our focus on customer service in the digital age, and felt that VoIP was the technology of the future,” commented Kristy Kearns, Practice Administrator at Blue Ridge Dermatology Associates. “We looked at several vendors and options, and determined that DigitalPhone.io was the best choice. They also came highly recommended by an IT company in Raleigh, and we would highly recommend them as well. They have a great system, and are very responsive when it comes to finding solutions for unique, specific problems.” Ms. Kearns and her team worked closely with DigitalPhone.io’s staff to implement and configure a…

DigitalPhone.io Solves a “Number Porting Fiasco” at Kentucky’s Oneida Baptist Institute

DigitalPhone.io, a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast U.S., announced that it has completed a successful large-scale number port migration project for Oneida Baptist Institute, an internationally-renowned boarding and day school for students in grades 6-12 founded in 1899, and located in Oneida, KY. Oneida Baptist Institute’s Director of Development John Monday reached out to DigitalPhone.io earlier this year after the school’s previous VoIP phone system carrier repeatedly failed to meet its quality, performance and service obligations. “We had switched to a VoIP phone system in January. The phone quality wasn’t the greatest, and then came the number porting fiasco,” commented Monday. “They gave me every excuse under the sun as to why they couldn’t port the numbers that we needed. Finally, I had enough, and realized that we needed a…

The truth behind VoIP

VoIP has been around for about two decades now but many people think of it as merely a technology that is meant to place phone calls over the internet. Due to these misconceptions, VoIP has been always been characterized with low and bad performance due to its low cost. Most users have experienced the frustration associated with using VoIP that results in call loss, disconnects and the low sound quality that actually irritates people more than offering any kind of significant value. This is why people will think of VoIP as a technology that offers low quality service that has to be improved if it is to be viewed as something useful. The truth is that VoIP is much more than what people think and is used in so many ways. It is a protocol and technology that changes the…

DigitalPhone.io shows at InsurEXPO

/Press Release April 6, 2017/ Annually the Independent Insurance Agents of North Carolina, Inc. have an expo to expose agents to Agency Management, Marketing, Sales & Social Media, and Technical Resources. Agents have the opportunity to get exposed to expert speakers such as George Robertson who will is speaking on Cyber Insurance which is a concern of many business owners nationwide. George Robertson is an independent insurance agent with Rockingham Insurance Agency based in Eden, North Carolina. The presentation will go over what to the different exposures in cyber crime and the various coverages available. George will also cover in his presentation the state and federal regulations. George has been in the insurance agent for the past 25+ years and is considered an expert in insurance technology. Rockingham Insurance represents multiple insurance carriers, providing our customers comparative rates and coverage’s for their specific insurance…